Gametime Review
What is My Experience With Gametime?
Over the last few years, I've personally bought tickets to more than 50 events. So I'm well versed in buying tickets and understanding the navigation of ticketing websites.
Gametime is an award-winning app and the quality of its overall experience can't be understated. There is one big but though. They've oversimplified the ticket buying process which leads to frequently less than ideal experiences. What I mean specifically is that for an event like the Miami Open they've chosen to display tickets by day instead of in the format that every other ticketing site displays tickets: by day AND by stadium.
The result of this simple oversight is that you're forced to wade through a lot of irrelevant tickets in order to find tickets for the specific stadium that you're looking for. This design flaw might be a result of having less ticket inventory than the larger players (like SeatGeek) which forces Gametime to batch their tickets into larger categories.
As stated in the initial summary, the current shortcoming of Gametime is simply the lack of volume that SeatGeek and StubHub have. Until Gametime's volume increases it will continue to be a smaller player in the ticketing world.
Keep reading for breakdowns of other aspects of Gametime's experience.
What Are Gametime's Service Fees?
Gametime tends to have fairly high fees which is one of the reasons why it's not one of our recommended ticketing sites.
How Does Gametime Work?
In the words of Gametime:
“Gametime makes finding the perfect live experience remarkably fast and easy (especially last-minute). We curate an epic list of the most amazing possibilities your city has to offer. Once you select your event, we examine as many as 10,000 potential seats and present you with just the 50 best values – not an impossibly long list of choices.
Each curated seat option includes a high-resolution, full-stadium, panoramic view from that section. Navigate to the seat map to see price-vs-location comparisons within amazingly detailed, true-to-life, full-color stadium maps. Ticket options animate off-screen as they’re purchased or on-screen as they become available – giving you the only glimpse into real-time availability in the world.
Once you’ve found the perfect seats, two-tap buying (even after the event starts!) gives you the speed you need to rule the last minute. After purchase, Gametime delivers tickets directly to your phone. Text your tickets to your crew so that everyone gets in instantly. Go from zero to inside in seconds. If plans change, no problem – sell your tickets with the push of a button. When you’re stuck with paper tickets, snap a quick photo and sell them in seconds.”
Gametime Popularity
Gametime is a mobile app with 4,338 reviews on the Apple App Store. Our estimate is that Gametime is a mid-tier broker in terms of traffic and that it doesn't have as much traffic as sites like SeatGeek.
Gametime Refund Policy (Security, Trust & Reliability)
Gametime's Guarantee: “For buyers, we guarantee: You'll get the tickets you ordered in time for the event, and they'll be valid for entry. If that doesn’t happen, we'll locate comparable replacement tickets or send you a refund. You'll get a refund if your event is canceled and not rescheduled. We love going above and beyond.”
Gametime Customer Service Contact Info
No phone support. Email: feedback@gametime.co.
jbc
Gametime is a complete fraud.
Charged twice, no tickets delivered
buyer beware
Katherine
Gametime is a terrible app with horrible customer service. My info was stored on my phone and accidentally purchased tickets. I immediately contacted them to cancel and they refused. They charged 17% in fees to buy the tickets, forced me to sell on their site, and then another 17% to sell. So I incurred roughly $100 in fees for an error. I will never use them again and I recommend using StubHub instead.
John Smith
I got screwed too. Total scam!!
NM
Total scam! Do not use Game Time tickets. I purchased a all weekend event ticket and when I received my ticket it was for one day only. I complained and they basically told me I was shit out of luck. Within the hour they changed the description of the event on the app to read from weekend to 1 day pass. Do not use this app.
Mateo
Sold me an overbooked seat at a game and took no responsibility for my being denied at the stadium. Customer service told me if your barcode scans, you are guaranteed the seat. They confirmed that the barcode scanned, but say they won’t refund me.
Camdyn
Avoid this app at all costs! Use stubhub or Ticketmaster. I bought seats I liked and then immediately after I bought them I was told that there was a problem and now I’m recieving “comparable seats” and they were not they were worse. And then I was charged twice for them switching my seats. Also customer service was not at all helpful. Stay away unless you want to waste your money and be upset.
Game-sometimes
I went to the Cardinals game yesterday at Busch Stadium. Upon arriving, I found that the four seats I had tickets for(I got them on StubHub) were occupied by someone who bought fake tickets on GameTime for the exact same four seats.
After a trip down to the box-office it was confirmed that the tickets purchased from GameTime were fraudulant and the StubHub ones were good. The other people were forced to leave the seats.
The person with the bad tickets showed me the email from GameTime.
It was Section 344 Row 8 Seats 13-16 for the Sep. 9th, 2017 6:15 PM game vs. the Pirates at Busch Stadium in case the people at GameTime want to try to prosecute someone(and they better do something if they want people to use their service!)
Michael
Gametime is a complete fraud.
Charged twice, no tickets delivered
buyer beware!!!!
Vivian
Gametime is a horrible app.It does not give you any chance to confirm your purchase. I was charged $312 because of 1 swipe. I called them within 1 minute and they refused to refund me the amount. The rep told me I should sell the tickets by pressing the sell button. When I asked for supervisor, he said call back tomorrow at 10am CST.
This is a horrible company. I found out there were so many fees involved. I decided to call my credit card to dispute the charges. I also have a hard time removing my credit card information. I have to get the rep to walk me through where I can find the information. It is not easy to use.
Please do not use the app
Bobby Hayes
Thinking about a class action lawsuit. The sell it now feature is a complete fraud. I pushed sell it now for $70 They gave me $4 in game time credit. I also sold a ticket that someone bought for $107 and they gave me $66 in credit. In short $280 in tickets they gave me $70 total when i should have received $177 according to their app. They don’t send you any confirmation of the sell it now. They simply lump the tickets together and 48 hours later give you some credit with nothing to show the breakdown of the feature. Leave a reply if you want to get involved in a class action lawsuit. Time to get our money back.
PS I’ve used this app since it started with thousands invested so this really pisses me off.
Bobby Hayes
Sara Fried
I grew up in Nashville and am a proud single mom to an 8 year old (almost 9 years old – keep reading to find out more about his upcoming birthday!). My son, Joey, made the Preds Flyers travel team this season(!) He has been skating since he could walk and his hockey schedule dictates my calendar and determines my discretionary income.
For his birthday party this year, it was actually Joey’s idea to take his 4 best friends to a Preds game. Which leads me to this email detailing his birthday party last night.
I purchased (6) tickets from your website; made plans to switch cars with a mini-van-mom so I could drive all the kids together; dressed the boys in matching Preds jersey’s, arranged to have his birthday announced on the Jumbo Tron, made a fun sign and drove us all to the game.
As we arrived at Bridgestone, we took a few fun photos (see below); had our tickets scanned and made our way up to our seats. Only to find the seats didn’t exist.
Okay, no problem, we’ll just find 6 empty seats. Well, I found 5 empty seats for the kids and then I sat by myself holding 6 winter coats just hoping no one would show up for these seats that weren’t ours. But someone did; and he was mean and drunk and doublefisting beer. So I collected the kids and we moved to another section where I found 6 seats; And again, someone came and rightfully claimed their seats. So we moved to the handicapped (folding chairs) section, where there were at least 12 empty seats and we were yelled at immediately to leave as we didn’t have permission to sit there.
At this point, we have been moving around the whole game and I’m doing everything I can to keep it together in front of my son and his friends, but I burst into tears out of shear helplessness and frustration. I begged the security people who were standing at the entrance of that section, to please help me. I told them it was my son’s birthday party, I was literally pleading for them to just sit us anywhere. I showed them my receipt for the game and that I didn’t know what happened to our seats and I had five kids under the age of 8 with me and I didn’t know what to do. They told me to leave.
I asked about 3 or 4 Bridgestone employees in the hallways to please help us find seats – at this point I’m just crying so hard, my son is crying. They all said they could not help me.
We went to the Ticketmaster desk, I sat the kids on the floor with some snacks, and, again, I explained my story to 5 or 6 employees behind the glass (and the 8 or so employees by the metal detectors). I asked if anyone could please help us find some seats together and they told me I would have to purchase NEW tickets. I finally gave in, gave up and took the boys home.
THANKS.
Brad Jensen
When something goes wrong, it’s your fault and not Gametime’s…they’ll never take responsibility and ‘make it right’. I bought 5 tickets to a UW@Standford game for $285. Received a text message that the tickets had been delivered. Checked the app, no tickets. Waited over 20 minutes, consistently checking the app…still no tickets. Called Gametime, they said no tickets had been purchased. So, I purchased 5 more tickets in the same section for another $285. Received the text that my tickets were ready, checked the app and guess what? I have 10 tickets, so my original purchase magically showed up. Called Gametime AGAIN to try and get a refund for one of the sets of tickets, after many arguments with the customer service rep and their ‘manager’, they refused to do anything to help. They said all I can do it re-sell the tickets. So, I put 5 of the tickets up for sale and they sold almost immediately…for $160. Gametime double dipped on the fees on the sale of those tickets and refused to do anything to help me out. Their customer service is terrible and doesn’t care about your satisfaction AT ALL. Once they have your money, you mean nothing to them. I will NEVER, EVER use this service again and will do everything I can to ensure that everyone I know never uses this f’n scam. DO NOT USE THIS APP UNLESS YOU’RE WILLING TO GAMBLE ON GETTING RIPPED OFF.
Bob
Beware of fraud. Sold tickets on Craigslist yet someone,also sold my seats on this app. It seems scammed use this app and no security here
Matthew Falls
Completely disgusted with my first (and probably only) experience using Gametime. The fact that the seller never released the tickets after I agreed to purchase them is infuriating. I’m sorry, but a 110% Gametime credit does not cut it. The prices of the tickets went up over 100% by the time I realized I had been scammed. If Gametime isn’t going to do a more thorough job vetting out these people then it’s system is a joke. I could have bought the tickets off another third party seller at a decent price had Gametime identified that this seller was going to be a problem more rapidly.
Brett Mitchell
Scam website. They don’t care about customer service. I didn’t log in, and just looked to see ticket price and fees. Clicked on ticket to see total price with fees and expected to see checkout page but they instantly charged me without confirmation. I contacted them immediately and explained. Their customer service basically told me f*** off. They don’t care and app is a scam. I would never use again. Avoid at all costs.
Todd
I was browsing tickets for a game and did not even have an account set up. I was charged for tickets that I do not believe I ordered. I was never sent any type of confirmation about being charged for them. I saw the charge on my CC and they basically said too bad. DO NOT EVER USE THIS APP.
Alex Alger
I had 5 tickets to a Vegas Golden Knights Game. The money cleared my bank account, but they sent it back for some BS security excuse and cancelled my tickets. Of course now the ticket prices have gone up.
brian gerard
Rating systems should really start at zero. This is the worst app available in the world. I bought tickets to a kings/predators game. Soon after I receive my tickets and an email confirmation. Shortly after that, I receive a text saying there was an issue with the tickets “due to the seller.” They got me worse seats for the same price and apologized for the inconvenience by crediting my account $10. Seems fair enough. Then I get to the game, and the tickets don’t work. The staff at the staples center was more than helpful and struggled to find me a solution for almost an hour until they informed me that someone else had redeemed the tickets and are sitting in my seats. The gametime customer service number did not answer once in the entire hour that I was failing to get into the game. As I was already in my Uber home, (totaling $80 for the night in rides), I received an email from gametime saying that they were able to upgrade me to the seats I had originally purchased. After a lot of back and fourth with numerous “customer service reps” I got my money refunded and I was told that the issue was again on the seller. Really, so it’s always the sellers fault and never yours. Great company philosophy you have there. Oh yea, I also received a detailed outline of the user agreement from a condescending and unhelpful rep named Andy O basically stating that gametime is a complete risk and you shouldn’t ever use the app… GAMETIME UNITED, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICE. That’s just a snapshot of the lengthy agreement that states that this app is essentially fake and they are not responsible for money spent with them. Good luck if you were dumb enough to use this app like I was. Tickets that don’t work, employees who don’t work. This app just doesn’t work. The CEO, Brad Griffith, should be absolutely embarrassed by this product and most of all the team he has chosen to employ.
Jose Najar
****buyer beware****Bought tickets through the app today and never received an email on confirmation. Called 1800 number on the app and was told to purchase tickets again was charged 2x for the same ticket. Then again was charged an additional fee $200 for a “refund” straight fraud !! Buyer beware