Gametime Review

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5 Total Score
Gametime Review 2017: Is it Legit, Reliable or a Scam?

Gametime is a mobile-first ticket broker that has both Android and iOS applications. The company has one of the best experiences for buying last minute tickets because you can do it on your phone and you don't need to print the tickets.

The biggest issue with Gametime is that it is fairly low traffic compared to its competitors and thus it has a limited number of tickets and event listings. There also have been significant complaints from customers about app glitches where they were charged for tickets that they didn't actually purchase.

Our Recommendation: Although we love Gametime's user experience, if you're looking to get the best seats or the best price then we recommend using SeatGeek because it tends to have much lower prices and a better selection of tickets and events.

5Editor's score
Safety and Trust
4.5
Website Popularity
5
Easy to Use?
8
Transparent Fees?
5
Prices
4.5
Ticket Guarantees / Customer Service
3.5
0.8User's score
Safety and Trust
0.6
Website Popularity
0.6
Easy to Use?
2
Transparent Fees?
0.8
Prices
0.6
Ticket Guarantees / Customer Service
0.5
PROS
  • Beautifully designed and easy to use app
  • Great for buying last minute tickets because it's mobile-friendly and you don't need to print tickets
CONS
  • Lower-tier in terms of website traffic and it doesn't have as large of a ticket selection or as good of prices as the most popular brokers
  • Some users have complained about an app glitch where they were charged for tickets that they didn't actually buy
  • No phone support, email only
Add your review  |  Read reviews and comments

SeatGeek

We recommend SeatGeek because it tends to have much lower prices and a better selection of tickets.


How Does Gametime Work?

In the words of Gametime:

“Gametime makes finding the perfect live experience remarkably fast and easy (especially last-minute). We curate an epic list of the most amazing possibilities your city has to offer. Once you select your event, we examine as many as 10,000 potential seats and present you with just the 50 best values – not an impossibly long list of choices.

Each curated seat option includes a high-resolution, full-stadium, panoramic view from that section. Navigate to the seat map to see price-vs-location comparisons within amazingly detailed, true-to-life, full-color stadium maps. Ticket options animate off-screen as they’re purchased or on-screen as they become available – giving you the only glimpse into real-time availability in the world.

Once you’ve found the perfect seats, two-tap buying (even after the event starts!) gives you the speed you need to rule the last minute. After purchase, Gametime delivers tickets directly to your phone. Text your tickets to your crew so that everyone gets in instantly. Go from zero to inside in seconds. If plans change, no problem – sell your tickets with the push of a button. When you’re stuck with paper tickets, snap a quick photo and sell them in seconds.”

Popularity

Gametime is a mobile app with 4,338 reviews on the Apple App Store. Our estimate is that Gametime is a mid-tier broker in terms of traffic and that it doesn't have as much traffic as sites like SeatGeek.

Refund Policy (Security, Trust & Reliability)

Gametime's Guarantee: “For buyers, we guarantee: You'll get the tickets you ordered in time for the event, and they'll be valid for entry. If that doesn’t happen, we'll locate comparable replacement tickets or send you a refund. You'll get a refund if your event is canceled and not rescheduled. We love going above and beyond.”

Gametime Customer Service Contact Info

No phone support. Email: feedback@gametime.co.

SeatGeek

We recommend SeatGeek because it tends to have much lower prices and a better selection of tickets.

11 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. Reply
    jbc
    May 23, 2017 at 2:30 am
    0.5
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Gametime is a complete fraud.
    Charged twice, no tickets delivered
    buyer beware

    + PROS: total fraud
    - CONS: charged credit card twice never delivered tickets
    Helpful(6) Unhelpful(2)You have already voted this
  2. Reply
    Katherine
    May 30, 2017 at 2:47 pm
    0.75
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    40
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Gametime is a terrible app with horrible customer service. My info was stored on my phone and accidentally purchased tickets. I immediately contacted them to cancel and they refused. They charged 17% in fees to buy the tickets, forced me to sell on their site, and then another 17% to sell. So I incurred roughly $100 in fees for an error. I will never use them again and I recommend using StubHub instead.

    + PROS: None
    - CONS: High fees and terrible customer service. Also no phone number only email for help.
    Helpful(3) Unhelpful(0)You have already voted this
  3. Reply
    John Smith
    May 31, 2017 at 5:59 pm

    I got screwed too. Total scam!!

  4. Reply
    NM
    June 23, 2017 at 11:48 pm

    Total scam! Do not use Game Time tickets. I purchased a all weekend event ticket and when I received my ticket it was for one day only. I complained and they basically told me I was shit out of luck. Within the hour they changed the description of the event on the app to read from weekend to 1 day pass. Do not use this app.

  5. Reply
    Mateo
    July 15, 2017 at 11:04 pm
    0.25
    Safety and Trust
    0
    Website Popularity
    10
    Easy to Use?
    20
    Transparent Fees?
    0
    Prices
    0
    Ticket Guarantees / Customer Service
    0

    Sold me an overbooked seat at a game and took no responsibility for my being denied at the stadium. Customer service told me if your barcode scans, you are guaranteed the seat. They confirmed that the barcode scanned, but say they won’t refund me.

    Helpful(1) Unhelpful(0)You have already voted this
  6. Reply
    Camdyn
    September 6, 2017 at 4:26 pm
    0.65
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    30
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Avoid this app at all costs! Use stubhub or Ticketmaster. I bought seats I liked and then immediately after I bought them I was told that there was a problem and now I’m recieving “comparable seats” and they were not they were worse. And then I was charged twice for them switching my seats. Also customer service was not at all helpful. Stay away unless you want to waste your money and be upset.

    + PROS: Easy format but not worth it
    - CONS: Customer service
    Helpful(0) Unhelpful(0)You have already voted this
  7. Reply
    Game-sometimes
    September 10, 2017 at 3:07 pm

    I went to the Cardinals game yesterday at Busch Stadium. Upon arriving, I found that the four seats I had tickets for(I got them on StubHub) were occupied by someone who bought fake tickets on GameTime for the exact same four seats.

    After a trip down to the box-office it was confirmed that the tickets purchased from GameTime were fraudulant and the StubHub ones were good. The other people were forced to leave the seats.

    The person with the bad tickets showed me the email from GameTime.

    It was Section 344 Row 8 Seats 13-16 for the Sep. 9th, 2017 6:15 PM game vs. the Pirates at Busch Stadium in case the people at GameTime want to try to prosecute someone(and they better do something if they want people to use their service!)

  8. Reply
    Michael
    September 23, 2017 at 4:33 pm
    0.25
    Safety and Trust
    10
    Website Popularity
    0
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    0
    Ticket Guarantees / Customer Service
    0

    Gametime is a complete fraud.
    Charged twice, no tickets delivered
    buyer beware!!!!

    + PROS: None
    - CONS: Everything on this site!
    Helpful(0) Unhelpful(0)You have already voted this
  9. Reply
    Vivian
    October 3, 2017 at 5:26 am

    Gametime is a horrible app.It does not give you any chance to confirm your purchase. I was charged $312 because of 1 swipe. I called them within 1 minute and they refused to refund me the amount. The rep told me I should sell the tickets by pressing the sell button. When I asked for supervisor, he said call back tomorrow at 10am CST.

    This is a horrible company. I found out there were so many fees involved. I decided to call my credit card to dispute the charges. I also have a hard time removing my credit card information. I have to get the rep to walk me through where I can find the information. It is not easy to use.

    Please do not use the app

  10. Reply
    Brad Jensen
    November 11, 2017 at 5:57 pm
    0.25
    Safety and Trust
    0
    Website Popularity
    0
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    0

    When something goes wrong, it’s your fault and not Gametime’s…they’ll never take responsibility and ‘make it right’. I bought 5 tickets to a UW@Standford game for $285. Received a text message that the tickets had been delivered. Checked the app, no tickets. Waited over 20 minutes, consistently checking the app…still no tickets. Called Gametime, they said no tickets had been purchased. So, I purchased 5 more tickets in the same section for another $285. Received the text that my tickets were ready, checked the app and guess what? I have 10 tickets, so my original purchase magically showed up. Called Gametime AGAIN to try and get a refund for one of the sets of tickets, after many arguments with the customer service rep and their ‘manager’, they refused to do anything to help. They said all I can do it re-sell the tickets. So, I put 5 of the tickets up for sale and they sold almost immediately…for $160. Gametime double dipped on the fees on the sale of those tickets and refused to do anything to help me out. Their customer service is terrible and doesn’t care about your satisfaction AT ALL. Once they have your money, you mean nothing to them. I will NEVER, EVER use this service again and will do everything I can to ensure that everyone I know never uses this f’n scam. DO NOT USE THIS APP UNLESS YOU’RE WILLING TO GAMBLE ON GETTING RIPPED OFF.

    + PROS: App interface is intuitive and easy to use.
    - CONS: They only care about money and not their customers.
    Helpful(0) Unhelpful(0)You have already voted this
  11. Reply
    Bob
    November 20, 2017 at 3:37 am

    Beware of fraud. Sold tickets on Craigslist yet someone,also sold my seats on this app. It seems scammed use this app and no security here

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