Gametime Review

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6.5 Total Score
Gametime Review: Is it Legit, Reliable or a Scam?

Gametime is a mobile-first ticket broker that has both Android and iOS applications. The company has one of the best experiences for buying last minute tickets because you can do it on your phone and you don't need to print the tickets.

The biggest issue with Gametime is that it is fairly low traffic compared to its competitors and thus it has a limited number of tickets and event listings. There also have been significant complaints from customers about app glitches where they were charged for tickets that they didn't actually purchase but they have since been better at avoiding this.

Our Recommendation: Although we love Gametime's user experience, if you're looking to get the best seats, the best price or just buy tickets with lower fees then we recommend using StubHub because it tends to have much lower prices and a better selection of tickets and events.

6.5Expert Score
Safety and Trust
7
Website Popularity
5
Easy to Use?
8
Transparent Fees?
5
Prices
4.5
Ticket Guarantees / Customer Service
7
2User's score
Safety and Trust
1.3
Website Popularity
1.6
Easy to Use?
3.9
Transparent Fees?
2.2
Prices
2.5
Ticket Guarantees / Customer Service
0.8
PROS
  • Beautifully designed and easy to use app
  • Great for buying last minute tickets because it's mobile-friendly and you don't need to print tickets
CONS
  • Lower-tier in terms of website traffic and it doesn't have as large of a ticket selection or as good of prices as the most popular brokers like StubHub
  • Some users have complained about an app glitch where they were charged for tickets that they didn't actually buy
Add your review  |  Read reviews and comments

StubHub
We recommend StubHub because it tends to have the largest selection of tickets and lowest prices.

What is My Experience With Gametime?

Over the last few years, I've personally bought tickets to more than 50 events. So I'm well versed in buying tickets and understanding the navigation of ticketing websites.

Gametime is an award-winning app and the quality of its overall experience can't be understated. There is one big but though. They've oversimplified the ticket buying process which leads to frequently less than ideal experiences. What I mean specifically is that for an event like the Miami Open they've chosen to display tickets by day instead of in the format that every other ticketing site displays tickets: by day AND by stadium.

The result of this simple oversight is that you're forced to wade through a lot of irrelevant tickets in order to find tickets for the specific stadium that you're looking for. This design flaw might be a result of having less ticket inventory than the larger players (like StubHub) which forces Gametime to batch their tickets into larger categories.

As stated in the initial summary, the current shortcoming of Gametime is simply the lack of volume that StubHub and SeatGeek have. Until Gametime's volume increases it will continue to be a smaller player in the ticketing world.

Keep reading for breakdowns of other aspects of Gametime's experience.

What Are Gametime's Service Fees?

Gametime tends to have fairly high fees which is one of the reasons why it's not one of our recommended ticketing sites.

How Does Gametime Work?

In the words of Gametime:

“Gametime makes finding the perfect live experience remarkably fast and easy (especially last-minute). We curate an epic list of the most amazing possibilities your city has to offer. Once you select your event, we examine as many as 10,000 potential seats and present you with just the 50 best values – not an impossibly long list of choices.

Each curated seat option includes a high-resolution, full-stadium, panoramic view from that section. Navigate to the seat map to see price-vs-location comparisons within amazingly detailed, true-to-life, full-color stadium maps. Ticket options animate off-screen as they’re purchased or on-screen as they become available – giving you the only glimpse into real-time availability in the world.

Once you’ve found the perfect seats, two-tap buying (even after the event starts!) gives you the speed you need to rule the last minute. After purchase, Gametime delivers tickets directly to your phone. Text your tickets to your crew so that everyone gets in instantly. Go from zero to inside in seconds. If plans change, no problem – sell your tickets with the push of a button. When you’re stuck with paper tickets, snap a quick photo and sell them in seconds.”

Gametime Popularity

Gametime is a mobile app with 4,338 reviews on the Apple App Store. Our estimate is that Gametime is a mid-tier broker in terms of traffic and that it doesn't have as much traffic as sites like StubHub and SeatGeek.

Gametime Refund Policy (Security, Trust & Reliability)

Gametime's Guarantee: “For buyers, we guarantee: You'll get the tickets you ordered in time for the event, and they'll be valid for entry. If that doesn’t happen, we'll locate comparable replacement tickets or send you a refund. You'll get a refund if your event is canceled and not rescheduled. We love going above and beyond.”

Gametime Customer Service Contact Info

No phone support.
Email: [email protected].


StubHub
We recommend StubHub because it tends to have the largest selection of tickets and lowest prices.

48 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.5
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Gametime is a complete fraud.
    Charged twice, no tickets delivered
    buyer beware

    + PROS: total fraud
    - CONS: charged credit card twice never delivered tickets
    Helpful(16) Unhelpful(3)You have already voted this
    • Gametime is absolute trash! They banned my sellers account for an accidental double sale after selling for 3 years! Furthermore couldn’t get a refund on an LSU game I couldn’t attend.

  2. 0.75
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    40
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Gametime is a terrible app with horrible customer service. My info was stored on my phone and accidentally purchased tickets. I immediately contacted them to cancel and they refused. They charged 17% in fees to buy the tickets, forced me to sell on their site, and then another 17% to sell. So I incurred roughly $100 in fees for an error. I will never use them again and I recommend using StubHub instead.

    + PROS: None
    - CONS: High fees and terrible customer service. Also no phone number only email for help.
    Helpful(12) Unhelpful(2)You have already voted this
  3. I got screwed too. Total scam!!

  4. Total scam! Do not use Game Time tickets. I purchased a all weekend event ticket and when I received my ticket it was for one day only. I complained and they basically told me I was shit out of luck. Within the hour they changed the description of the event on the app to read from weekend to 1 day pass. Do not use this app.

    • Purchased the wrong seats for an event and wouldn’t give me my money back. Told me they could issue a 75% Gametime credit to purchase other tickets or sell my tickets on their app. No thanks just give me my full refund. We reported as fraud and will never purchase through Gametime again.

  5. 0.25
    Safety and Trust
    0
    Website Popularity
    10
    Easy to Use?
    20
    Transparent Fees?
    0
    Prices
    0
    Ticket Guarantees / Customer Service
    0

    Sold me an overbooked seat at a game and took no responsibility for my being denied at the stadium. Customer service told me if your barcode scans, you are guaranteed the seat. They confirmed that the barcode scanned, but say they won’t refund me.

    Helpful(8) Unhelpful(2)You have already voted this
  6. 0.65
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    30
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Avoid this app at all costs! Use stubhub or Ticketmaster. I bought seats I liked and then immediately after I bought them I was told that there was a problem and now I’m recieving “comparable seats” and they were not they were worse. And then I was charged twice for them switching my seats. Also customer service was not at all helpful. Stay away unless you want to waste your money and be upset.

    + PROS: Easy format but not worth it
    - CONS: Customer service
    Helpful(6) Unhelpful(0)You have already voted this
  7. I went to the Cardinals game yesterday at Busch Stadium. Upon arriving, I found that the four seats I had tickets for(I got them on StubHub) were occupied by someone who bought fake tickets on GameTime for the exact same four seats.

    After a trip down to the box-office it was confirmed that the tickets purchased from GameTime were fraudulant and the StubHub ones were good. The other people were forced to leave the seats.

    The person with the bad tickets showed me the email from GameTime.

    It was Section 344 Row 8 Seats 13-16 for the Sep. 9th, 2017 6:15 PM game vs. the Pirates at Busch Stadium in case the people at GameTime want to try to prosecute someone(and they better do something if they want people to use their service!)

  8. 0.25
    Safety and Trust
    10
    Website Popularity
    0
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    0
    Ticket Guarantees / Customer Service
    0

    Gametime is a complete fraud.
    Charged twice, no tickets delivered
    buyer beware!!!!

    + PROS: None
    - CONS: Everything on this site!
    Helpful(4) Unhelpful(0)You have already voted this
  9. Gametime is a horrible app.It does not give you any chance to confirm your purchase. I was charged $312 because of 1 swipe. I called them within 1 minute and they refused to refund me the amount. The rep told me I should sell the tickets by pressing the sell button. When I asked for supervisor, he said call back tomorrow at 10am CST.

    This is a horrible company. I found out there were so many fees involved. I decided to call my credit card to dispute the charges. I also have a hard time removing my credit card information. I have to get the rep to walk me through where I can find the information. It is not easy to use.

    Please do not use the app

  10. 1.05
    Safety and Trust
    0
    Website Popularity
    70
    Easy to Use?
    20
    Transparent Fees?
    10
    Prices
    30
    Ticket Guarantees / Customer Service
    0

    Thinking about a class action lawsuit. The sell it now feature is a complete fraud. I pushed sell it now for $70 They gave me $4 in game time credit. I also sold a ticket that someone bought for $107 and they gave me $66 in credit. In short $280 in tickets they gave me $70 total when i should have received $177 according to their app. They don’t send you any confirmation of the sell it now. They simply lump the tickets together and 48 hours later give you some credit with nothing to show the breakdown of the feature. Leave a reply if you want to get involved in a class action lawsuit. Time to get our money back.
    PS I’ve used this app since it started with thousands invested so this really pisses me off.
    Bobby Hayes

    - CONS: They steal from you!!
    Helpful(4) Unhelpful(0)You have already voted this
    • We should do a class action lawsuit!!!!!
      I’m so pissed!!!! They screwed me out of my Lady Gaga tickets at the MGM in Las Vegas

  11. 0.5
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    I grew up in Nashville and am a proud single mom to an 8 year old (almost 9 years old – keep reading to find out more about his upcoming birthday!). My son, Joey, made the Preds Flyers travel team this season(!) He has been skating since he could walk and his hockey schedule dictates my calendar and determines my discretionary income.

    For his birthday party this year, it was actually Joey’s idea to take his 4 best friends to a Preds game. Which leads me to this email detailing his birthday party last night.

    I purchased (6) tickets from your website; made plans to switch cars with a mini-van-mom so I could drive all the kids together; dressed the boys in matching Preds jersey’s, arranged to have his birthday announced on the Jumbo Tron, made a fun sign and drove us all to the game.

    As we arrived at Bridgestone, we took a few fun photos (see below); had our tickets scanned and made our way up to our seats. Only to find the seats didn’t exist.
    Okay, no problem, we’ll just find 6 empty seats. Well, I found 5 empty seats for the kids and then I sat by myself holding 6 winter coats just hoping no one would show up for these seats that weren’t ours. But someone did; and he was mean and drunk and doublefisting beer. So I collected the kids and we moved to another section where I found 6 seats; And again, someone came and rightfully claimed their seats. So we moved to the handicapped (folding chairs) section, where there were at least 12 empty seats and we were yelled at immediately to leave as we didn’t have permission to sit there.

    At this point, we have been moving around the whole game and I’m doing everything I can to keep it together in front of my son and his friends, but I burst into tears out of shear helplessness and frustration. I begged the security people who were standing at the entrance of that section, to please help me. I told them it was my son’s birthday party, I was literally pleading for them to just sit us anywhere. I showed them my receipt for the game and that I didn’t know what happened to our seats and I had five kids under the age of 8 with me and I didn’t know what to do. They told me to leave.

    I asked about 3 or 4 Bridgestone employees in the hallways to please help us find seats – at this point I’m just crying so hard, my son is crying. They all said they could not help me.

    We went to the Ticketmaster desk, I sat the kids on the floor with some snacks, and, again, I explained my story to 5 or 6 employees behind the glass (and the 8 or so employees by the metal detectors). I asked if anyone could please help us find some seats together and they told me I would have to purchase NEW tickets. I finally gave in, gave up and took the boys home.

    THANKS.

    + PROS: ZERO PROS
    - CONS: I grew up in Nashville and am a proud single mom to an 8 year old (almost 9 years old - keep reading to find out more about his upcoming birthday!). My son, Joey, made the Preds Flyers travel team this season(!) He has been skating since he could walk and his hockey schedule dictates my calendar and determines my discretionary income. For his birthday party this year, it was actually Joey’s idea to take his 4 best friends to a Preds game. Which leads me to this email detailing his birthday party last night. I purchased (6) tickets from your website; made plans to switch cars with a mini-van-mom so I could drive all the kids together; dressed the boys in matching Preds jersey’s, arranged to have his birthday announced on the Jumbo Tron, made a fun sign and drove us all to the game. As we arrived at Bridgestone, we took a few fun photos (see below); had our tickets scanned and made our way up to our seats. Only to find the seats didn’t exist. Okay, no problem, we’ll just find 6 empty seats. Well, I found 5 empty seats for the kids and then I sat by myself holding 6 winter coats just hoping no one would show up for these seats that weren’t ours. But someone did; and he was mean and drunk and doublefisting beer. So I collected the kids and we moved to another section where I found 6 seats; And again, someone came and rightfully claimed their seats. So we moved to the handicapped (folding chairs) section, where there were at least 12 empty seats and we were yelled at immediately to leave as we didn’t have permission to sit there. At this point, we have been moving around the whole game and I’m doing everything I can to keep it together in front of my son and his friends, but I burst into tears out of shear helplessness and frustration. I begged the security people who were standing at the entrance of that section, to please help me. I told them it was my son’s birthday party, I was literally pleading for them to just sit us anywhere. I showed them my receipt for the game and that I didn’t know what happened to our seats and I had five kids under the age of 8 with me and I didn’t know what to do. They told me to leave. I asked about 3 or 4 Bridgestone employees in the hallways to please help us find seats - at this point I’m just crying so hard, my son is crying. They all said they could not help me. We went to the Ticketmaster desk, I sat the kids on the floor with some snacks, and, again, I explained my story to 5 or 6 employees behind the glass (and the 8 or so employees by the metal detectors). I asked if anyone could please help us find some seats together and they told me I would have to purchase NEW tickets. I finally gave in, gave up and took the boys home. THANKS.
    Helpful(2) Unhelpful(4)You have already voted this
  12. 0.25
    Safety and Trust
    0
    Website Popularity
    0
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    0

    When something goes wrong, it’s your fault and not Gametime’s…they’ll never take responsibility and ‘make it right’. I bought 5 tickets to a [email protected] game for $285. Received a text message that the tickets had been delivered. Checked the app, no tickets. Waited over 20 minutes, consistently checking the app…still no tickets. Called Gametime, they said no tickets had been purchased. So, I purchased 5 more tickets in the same section for another $285. Received the text that my tickets were ready, checked the app and guess what? I have 10 tickets, so my original purchase magically showed up. Called Gametime AGAIN to try and get a refund for one of the sets of tickets, after many arguments with the customer service rep and their ‘manager’, they refused to do anything to help. They said all I can do it re-sell the tickets. So, I put 5 of the tickets up for sale and they sold almost immediately…for $160. Gametime double dipped on the fees on the sale of those tickets and refused to do anything to help me out. Their customer service is terrible and doesn’t care about your satisfaction AT ALL. Once they have your money, you mean nothing to them. I will NEVER, EVER use this service again and will do everything I can to ensure that everyone I know never uses this f’n scam. DO NOT USE THIS APP UNLESS YOU’RE WILLING TO GAMBLE ON GETTING RIPPED OFF.

    + PROS: App interface is intuitive and easy to use.
    - CONS: They only care about money and not their customers.
    Helpful(5) Unhelpful(1)You have already voted this
  13. Beware of fraud. Sold tickets on Craigslist yet someone,also sold my seats on this app. It seems scammed use this app and no security here

  14. I do not trust this company. They try to trick you into buying tickets with one touch purchase.
    I was looking for Dodger tickets world Series tickets using the phone app. I didn’t want to purchase the tickets but find out I was charged for 3 tickets that totaled $2817. Wow. They told me I pressed the one touch purchase button and my Apple Pay used my AM Express card to pay for it. I didn’t get any notification that I purchased the tickets. I only found out a month later when I saw my charge card bill. got in touch with customer service and they said I pressed the pay button and it’s too late to fix. Gametime does not to want to give me a refund. do not use this Game time App. It is too easy to make a mistake and purchase tickets. They should have some kind of safety popup window that notifies you that you will be charged. so you can verify that you want it. $2817. Gametime is a bad bad company.

  15. awful. waited weeks for our tickets. almost issued a charge back because they kept saying the tickets were on the way. Fees are high and inconsistent for tickets that are electronic. They to receive our tickets we had to sign up and download a whole another app.not reliable service at all.

  16. Do not trust the app or the site. Not willing to help. Of you purchase tickets from them, and try to re sale them you will lose %200 value from what you paid them for originally. They are border line commiting fraud but have the loop holes to not get in trouble for it. Do not purchase anything from them.

  17. 2.55
    Safety and Trust
    20
    Website Popularity
    50
    Easy to Use?
    100
    Transparent Fees?
    60
    Prices
    60
    Ticket Guarantees / Customer Service
    20

    Completely disgusted with my first (and probably only) experience using Gametime. The fact that the seller never released the tickets after I agreed to purchase them is infuriating. I’m sorry, but a 110% Gametime credit does not cut it. The prices of the tickets went up over 100% by the time I realized I had been scammed. If Gametime isn’t going to do a more thorough job vetting out these people then it’s system is a joke. I could have bought the tickets off another third party seller at a decent price had Gametime identified that this seller was going to be a problem more rapidly.

    + PROS: Can find tickets
    - CONS: Can't guarantee tickets will be released
    Helpful(1) Unhelpful(0)You have already voted this
  18. 0.4
    Safety and Trust
    10
    Website Popularity
    0
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Scam website. They don’t care about customer service. I didn’t log in, and just looked to see ticket price and fees. Clicked on ticket to see total price with fees and expected to see checkout page but they instantly charged me without confirmation. I contacted them immediately and explained. Their customer service basically told me f*** off. They don’t care and app is a scam. I would never use again. Avoid at all costs.

    + PROS: None
    - CONS: Scam website. They don't care about customer service. I didn't log in, and just looked to see ticket price and fees. Clicked on ticket to see total price with fees and expected to see checkout page but they instantly charged me without confirmation. I contacted them immediately and explained. Their customer service basically told me f*** off. They don't care and app is a scam. I would never use again. Avoid at all costs.
    Helpful(2) Unhelpful(0)You have already voted this
  19. I was browsing tickets for a game and did not even have an account set up. I was charged for tickets that I do not believe I ordered. I was never sent any type of confirmation about being charged for them. I saw the charge on my CC and they basically said too bad. DO NOT EVER USE THIS APP.

  20. 0.15
    Safety and Trust
    0
    Website Popularity
    0
    Easy to Use?
    0
    Transparent Fees?
    0
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    I had 5 tickets to a Vegas Golden Knights Game. The money cleared my bank account, but they sent it back for some BS security excuse and cancelled my tickets. Of course now the ticket prices have gone up.

    Helpful(2) Unhelpful(1)You have already voted this
    • Happened to me in Vegas also
      They never gave me my lady Gaga tickets I paid for!!!!! We should get a class action going on these fuckers

  21. 0.3
    Safety and Trust
    0
    Website Popularity
    0
    Easy to Use?
    40
    Transparent Fees?
    0
    Prices
    0
    Ticket Guarantees / Customer Service
    0

    Rating systems should really start at zero. This is the worst app available in the world. I bought tickets to a kings/predators game. Soon after I receive my tickets and an email confirmation. Shortly after that, I receive a text saying there was an issue with the tickets “due to the seller.” They got me worse seats for the same price and apologized for the inconvenience by crediting my account $10. Seems fair enough. Then I get to the game, and the tickets don’t work. The staff at the staples center was more than helpful and struggled to find me a solution for almost an hour until they informed me that someone else had redeemed the tickets and are sitting in my seats. The gametime customer service number did not answer once in the entire hour that I was failing to get into the game. As I was already in my Uber home, (totaling $80 for the night in rides), I received an email from gametime saying that they were able to upgrade me to the seats I had originally purchased. After a lot of back and fourth with numerous “customer service reps” I got my money refunded and I was told that the issue was again on the seller. Really, so it’s always the sellers fault and never yours. Great company philosophy you have there. Oh yea, I also received a detailed outline of the user agreement from a condescending and unhelpful rep named Andy O basically stating that gametime is a complete risk and you shouldn’t ever use the app… GAMETIME UNITED, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICE. That’s just a snapshot of the lengthy agreement that states that this app is essentially fake and they are not responsible for money spent with them. Good luck if you were dumb enough to use this app like I was. Tickets that don’t work, employees who don’t work. This app just doesn’t work. The CEO, Brad Griffith, should be absolutely embarrassed by this product and most of all the team he has chosen to employ.

    + PROS: Hahahaha, what?
    - CONS: Literally everything. The tickets aren’t even real most of the time, or actually available for purchase, and gametime assumes no liability or fault if they sell you fraudulent or bum tickets. In fact, their only explanation for when things go wrong on their end is to blame 100% of what happened on “the seller.” That’s right, it’s never their fault, only the buyers and the sellers. Only thing worse than the content that they don’t even stand behind, is the ridiculous group of unhelpful, inattentive “customer service reps.” Either unable or unwilling to read, these poor excuses for employed adults should be traded in for a company Telegraph, because that would honestly be more helpful to the company than the people who are currently working there. Someone needs to get this company shut down for good.
    Helpful(5) Unhelpful(0)You have already voted this
  22. 1.9
    Safety and Trust
    10
    Website Popularity
    30
    Easy to Use?
    100
    Transparent Fees?
    40
    Prices
    40
    Ticket Guarantees / Customer Service
    10

    these guys are the worst. On 3 separate occasions I purchased tickets from these guys only to have them email me and tell me that the tickets were no longer available at that price and if I wanted tickets to go to the show/event, i would have to pay for the more expensive tickets that were available. This comes AFTER I recieved a confirmation email saying that my order had been confirmed. This would be fine if they had not already withdrawn the agreed upon amount from my account for the previously advertised tickets. After speaking to customer care each time, all the could offer me was a 10% credit to my Gametime account or a FULL refund. When asked how they can confirm a purchase and then fail to provide the tickets, the rep said that unfortunately that it is in the term of use policy. That’s great for consumer confidence. I will never be using this app again and I’ll recommend the same to anyone I know!

    + PROS: easy to use interface
    - CONS: after taking you money and confirming your tickets, they fail to actually deliver the tickets.
    Helpful(0) Unhelpful(0)You have already voted this
  23. Do not use Gametime! I would give them a zero rating if the system would allow.

    Apparently while I was working today, I managed to download the app, review a few events not even in the state I live, purchase tickets and enter a security code to confirm the purchase which I have no idea what that would be all while waiting on customers during a busy lunch rush.

    Sound like a fraudulent scam? Well it truly is!

    I did not even know I bought tickets for an event in a different state until I happened to check my bank account while preparing to pay bills. Then I discovered an outrageous charge for tickets. I immediately called Gametime who basically said it’s my problem and to sell the tickets. I don’t even have the tickets to an event that starts in 9 hours to even attempt to sell! The manager basically told me he can’t tell me a time the tickets would be available only that it would be before the event. I can open a fraud claim with them but it takes 24 to 48 hours to review my email request as they don’t make outbound or accept inbound calls in that department.

    There customer service is horrendous and by the remarks of others it appears issues like this are the norm for this company. I truly wish there was a class action lawsuit against them as I would TOTALLY jump onboard to help fight against SCAM artists like this.

    Needless to say I did NOT buy these tickets today as I was working, offering good customer service while someone stole my information!!

  24. 0.5
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Awful experience. Customer service is a joke.

    + PROS: None
    - CONS: Lots
    Helpful(0) Unhelpful(0)You have already voted this
  25. 2.9
    Safety and Trust
    100
    Website Popularity
    0
    Easy to Use?
    100
    Transparent Fees?
    80
    Prices
    70
    Ticket Guarantees / Customer Service
    0

    I’m calling bullshit on these reviews, I have used game time for the last 2 years for dodger tickets, never had a problem me thinks these reviews were paid for by competitors

    + PROS: I excellent app
    - CONS: None
    Helpful(0) Unhelpful(0)You have already voted this
  26. I was browsing their site for tickets, along with several other sites. I looked at certain seats in certain sections but wasn’t interested in any. The next morning I received a text congratulating me on tickets purchased! I immediately reached out to them and I was told there were no refunds, I could just resell with them. I am currently still fighting this transaction with my bank, etc. These guys bank that a lot of people will just accept this kind of behavior. Don’t let them get away with it.

    Update: 8/5/19 I filed a complaint with the Better Business Bureau. Gametime, much to their credit, agreed to refund my money. BUT THEN, they informed me that in actuality they will not honor what they had told the BBB. Unreal. The saga continues…but again, do not let these guys get away with this stuff. Do what you have to do, even if it doesn’t turn out how you’d like, at least it’s on record and people will stop using them eventually. If they follow through, then I will update accordingly.

  27. I purchased 2 event tickets through GameTime on 10/4/19, they took $164 from my debit card on that date. On the day of the event, 10/13/19, they say the tickets are transferred to FlashSeats. FlashSeats say the tickets are transferred to AXS Tickets. So I had access to all 3 apps waiting for the tickets to come through to be scanned at event entrance. The tickets never came through, I took off work, drove 2 hours, and stood outside the event for 2 hours to be told I could not get in because the tickets never showed. Even if I did receieve them, there should be some sort of history that I used them or recieved them but I have nothing at all! I’ve reached out to all 3 busineses customer service, they all just keep pointing the finger at each other but GameTime is the app that took money, its in my bank statement. I paid for services/product that I never received. I’ve tried emailing GameTime, chatting, and calling. They hung up on me or ended the convo without resolution twice. They offered me a $25 credit for their site, which I will never use of course, as I will never use their services again but I do want my full $164 refunded. Their site says they have 100% customer satisfaction guarantee, but that is obviously nothing close to the truth. I should have read other reviews because hundreds if not thousands of other people have gotten scammed by them as well.

  28. 0.5
    Safety and Trust
    10
    Website Popularity
    20
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    0

    I did not get my tickets and they changed me for I just want my money back

    + PROS: Nothing at all
    - CONS: I did no get my tickets to the game but they charge me for it they just say that something went Wrong with the app I hope to get my money back
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  29. 1.15
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    10
    Transparent Fees?
    40
    Prices
    60
    Ticket Guarantees / Customer Service
    10

    This site SUCKS!!

    + PROS: No positive
    - CONS: Worst ticket agency ever!! They could not provide proof of my ticket transfer. After 24 hours of asking they finally sent them two hours before the start of the game. I was already in the stadium parking lot after a 7 hour ride so I purchase alternate tickets and they would not give me my refund!! This site sucks! DO NOT USE!!!
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  30. Horrible company never actually got tickets we paid $1000 for

  31. ****buyer beware****Bought tickets through the app today and never received an email on confirmation. Called 1800 number on the app and was told to purchase tickets again was charged 2x for the same ticket. Then again was charged an additional fee $200 for a “refund” straight fraud !! Buyer beware

  32. 2
    Safety and Trust
    0
    Website Popularity
    50
    Easy to Use?
    80
    Transparent Fees?
    50
    Prices
    60
    Ticket Guarantees / Customer Service
    0

    I offered Clippers tickets to my friend from overseas (could have been his first NBA game) and I on the 28th of Dec, bought tickets on the 26th. Flash Seats was somehow involved into this purchase, their app didn’t work, I called them and they confirmed their app was down but told me to go check at the venue, Staples Center, which I did. No one was able to help, scanning AXS app or my credit card wouldn’t work, 40min passed and the game started 10min ago, Box Office line was a mile long, we were angry and sad so we decided to leave…
    Now the nightmare starts by email with their customer service pretending not to understand my issues, even tho I called them on the day of the event, prior the event. $468 so I will not give up… I’ll gladly update my review once I have a refund.
    I advise you to do everything you can in order to get proof you were at the venue and couldn’t attend. I shared maybe 20 screenshots, including my calls to customer service and my Lyft rides. I won’t buy from Gametime anymore except if I get my refunds but I will make sure Flash Seats is blacklisted from any of my purchases.

    + PROS: nicely designed app
    - CONS: fees, no tickets available on the app, customer service is a nightmare
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  33. 1
    Safety and Trust
    20
    Website Popularity
    20
    Easy to Use?
    20
    Transparent Fees?
    20
    Prices
    20
    Ticket Guarantees / Customer Service
    20

    I purchase tickets to sporting events and concerts across the country. I am not a ticket broker, but I travel frequently and attend many events. I have used and advocated Gametime for several years without incident.

    However, recently I had a pair of friends cancel on attending a concert for which I had purchased them tickets. The concert was SOLD OUT so I did not ask them for payment as I was confident that I could sell them on Gametime – as I had frequently in the past. As a loyal Gametime advocate, I did not list them on any other ticketing services.

    As I prepared to attend the show I watched the algorithm reprice all other tickets in the arena – most dropping in price by about 25%. However, the price for my tickets NEVER CHANGED. For whatever reason and in the instance of my tickets the algorithm DID NOT WORK.

    From inside the arena (and annoyingly during the show), I watched the listing for my tickets disappear one hour after the listed showtime. Mine were the ONLY tickets remaining for sale because they were priced far too expensively and I had no power to change the listing. All other tickets had been appropriately repriced and sold!

    While I understand that there is no guarantee of a sale of tickets, I do expect that the algorithm work correctly so my tickets have, at least, the opportunity to sell – especially when I put my trust in this app to handle the sale.

    Further, as a consumer I expect to be heard by customer support. I drafted many emails to customer support and employees in charge of the product. Rather than taking a moment to read the issue that I experienced, I received many pre-drafted emails stating that Gametime does not guarantee the sale of tickets and offering a de minimum Gametime credit.

    I am very disappointed in this once trustworthy product. With so many ticketing apps on the market, I will avoid Gametime in the future and I would urge others to find another ticketing service as well. While Gametime worked many times for me in the past, there is no telling if/when the algorithm will crash and you will be stuck with $600 in unsold tickets to a sold out show.

    M, 34, PA, Doctorate Degree

    + PROS: Easy to use.
    - CONS: Algorithm does not work properly! Terrible customer service.
    Helpful(0) Unhelpful(0)You have already voted this
  34. 0.65
    Safety and Trust
    10
    Website Popularity
    20
    Easy to Use?
    20
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    If you need your money back they’ll say, “We don’t give refunds.” This was after a concert was delayed over six months, so be careful buying tics from these guys.

    Also, just plain poor service with any potential issues. Beware!!!

    + PROS: N/a
    - CONS: False advertising on returns, customer service.
    Helpful(0) Unhelpful(0)You have already voted this
  35. 1
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    70
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    GameTime blows donkey boner. I have used GameTime in the past but I will never use them again. I will tell anyone that will listen/read to spend their money elsewhere. I purchased spring training tickets for 2 different games on two different days for a total of $500ish. Unfortunately, I had a death in my family and I had to cancel the trip. I fully understand this is not GameTime’s problem. However, it took GameTime a full 12 days to send me e-tickets…12 days, people! Since I got the tickets less than 24 hours before the 1st game I had to rush to sell them in order to hedge my losses. I sold the tickets for the 1st game but took a healthy loss. Also, I received my e-tickets for the second game 13 days after ordering them and once again, less than 24 hours before the game. I listed the tickets (on a different site, one that provides tickets real-time) but there’s no guarantee I’ll sell them. I’ll take a loss matter what. I called several times to have the tickets expedited, but that was too lofty of a goal for these jack-wagons. GameTime charges a healthy “convenience” fee, cool. In hindsight, that’s laughable at best considering it took the Apollo 11 space crew less time to fly to the moon, hang out for a few days, and fly back before my e-tickets arrived.

    In all seriousness, GameTime does NOT disclose you might receive your tickets the day of your event at the point of sale, which has the potential to completely screw you when life happens. @GameTime – you guys suck. Thanks for taking way too long to send e-tickets. Never again. If I can keep one person (but I’m hoping for more) from using your platform then I’ll consider this post a win. Thanks for nothing, dingleberries.

    + PROS: Easy to use app.
    - CONS: They don’t bother telling you might not get your tickets until the day of the game, which blows if you have to resell the tickets.
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  36. I was charged $1000.00 for tickets and did not receive tickets

  37. 0.5
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    They confirmed my tickets to the College World Series game 1 for an overpriced amount. I proceeded to book a no refundable hotel and drove 13 hours only to get an email saying they don’t have the tickets anymore. They are now selling tickets in the same section for triple what I paid. They need a class action suit against them. To say this is a piece of crap company is an understatement.

    + PROS: None
    - CONS: Scam app. Don’t purchase from this piece of crap company. They confirmed purchase and 48 hours later refunded my money because tickets quadrupled. Not an honest company.
    Helpful(0) Unhelpful(0)You have already voted this
  38. 2.15
    Safety and Trust
    20
    Website Popularity
    10
    Easy to Use?
    90
    Transparent Fees?
    60
    Prices
    80
    Ticket Guarantees / Customer Service
    0

    Don’t expect a refund if you purchase tickets via this app. I immediately called after purchasing tickets because the ticket prices on the receipt didn’t match the price on the app. I was told a supervisor would call me back regarding a refund. I waited a few hours and of course no call back. Called again, was placed on hold and then was hung up on. Called again and spoke to Sabrina and was told a supervisor would call me back that day. Of course I didn’t receive a call back.

    It’s evident they are not going trying to give a refund but at least contact the customer back. Their customer service is trash!

    + PROS: Easy to use. They are normally cheaper than other ticket apps…or so I thought.
    - CONS: After my experience, I read other reviews online with the app and it seems they do not like giving refunds so be careful when purchasing tickets on the app. They have horrible customer service
    Helpful(0) Unhelpful(0)You have already voted this
  39. 4
    Safety and Trust
    60
    Website Popularity
    60
    Easy to Use?
    100
    Transparent Fees?
    100
    Prices
    100
    Ticket Guarantees / Customer Service
    60

    couldn’t disagree more. last two days shopping for some MLB tickets:
    StubHub fee ($65/tix) vs Ticketmaster ($42) vs Gametime ($25)
    Ticket prices were on par, but Gametime had more premium seats at lower prices.
    App User Experience. OMG not even close. #1 GT, #2 SH, #3 TM, #4 MLB App which is darn right retarded. Whoever administers the MLB app should be fired.

    + PROS: Ease of use Price Seat select ability
    - CONS: Lack of name recognition
    Helpful(0) Unhelpful(0)You have already voted this
  40. I was charged $400+ for tickets I did want to purchase however, after contacting customer service, they pretty much told me such it up; you can either go to the event or eat it. As a college student who is financially struggling, I begged them to refund me my money because I did not confirm this purchase or intend to purchase these tickets. So here I am now, $400 poorer and never using Gametime again. I urge anyone considering using this company to DONT it’s a scam!!!!

  41. 0.8
    Safety and Trust
    0
    Website Popularity
    0
    Easy to Use?
    100
    Transparent Fees?
    0
    Prices
    0
    Ticket Guarantees / Customer Service
    0

    Total scam and rude customer service. Bought tickets for an event 2 months in advance and on the day of the event Gametime resold my tickets and screwed me out of $207. Never use this company because they can’t be trusted.

    + PROS: Easy to use app
    - CONS: Resells your tickets and refuses to refund their customers.
    Helpful(0) Unhelpful(0)You have already voted this
  42. I bought last minute tickets to a Dodger game and the tickets were supposed to go to the MLB app so they could be scanned at the gate. I checked and checked the MLB app and they never appeared. I checked my order confirmation to see what would have gone wrong and found that someone typed my email address in wrong so that the tickets were never delivered properly. Since it was late in the evening and the game was early the next day, I decided to purchase the tickets directly through MLB and deal with Gametime the following morning. When I called them, they basically said it was my fault (huh?) I asked for a refund explaining that I already made other arrangements and the tickets were never delivered to me. The very rude customer service person said they could not give me a refund, only a credit. I never wanted to deal with them again, so I explained that I did not want a credit from them and she said that is all they could do. Thank goodness I paid through Venmo and I just received a full refund through Venmo after making a claim. Venmo said that Gametime could not prove that they gave me my tickets. I promptly removed their lame app from my phone.

  43. 0.5
    Safety and Trust
    10
    Website Popularity
    10
    Easy to Use?
    10
    Transparent Fees?
    10
    Prices
    10
    Ticket Guarantees / Customer Service
    10

    Holding tickets hostage. Now I can’t sell them. Believe no tickets exist. Bought tickets in august for November game. Still no tickets! Bank won’t help! Never again

    + PROS: None
    - CONS: Will steal your money
    Helpful(0) Unhelpful(0)You have already voted this

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