Truebill Review 2024 – Is It Legit & Safe or a Scam?

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Truebill Website Homepage

9 Total Score
Truebill Review 2021 - Is It Legit & Safe or a Scam?

Truebill is a consumer bill negotiation service and budgeting app that helps its users with subscription monitoring, tracking their spending habits, and lowering their bills. This financial app company is based in San Francisco and has saved customers more than $14 million to date.

Truebill has a good reputation for helping with recurring bills, managing subscriptions, and keeping its user's bank account healthy. Because of this, I decided to try out their bill negotiation service and they managed to save me almost $400 on my Comcast bill!

Our Recommendation: We highly recommend using Truebill to track spending monthly, manage subscriptions, and get lower bills. Truebill gets our stamp of approval.

Safety, Reliability, & Trust
Easy to Use Website?
Customer Service
  • Strong reputation for trust and generating real savings for its customers
  • Slick mobile app and easy to use interface
  • Can help with more than just cable and cell phone bills
  • Aren't always able to save you money when doing negotiations - but there's no fee if they don't save you money
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We recommend Truebill due to its strong reputation and reliable service.

What Is Truebill?

Truebill is a budgeting app that helps you manage your monthly subscriptions and track your spending. It helps you check if your bank account is being charged for an unwanted subscription or any unused or forgotten subscriptions. They also offer bill negotiation services and other features that benefit your savings goals and credit score. Truebill access is also free.

Here's an excerpt from Truebill's About page:

“Our mission is to empower people to live their best financial lives. We offer our members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.”

You can read more about Truebill's features and values here.

Truebill Pricing & Plans

The Truebill app is free to use, but they have optional subscription services to further help you with managing subscriptions:

  • The Truebill Premium Plan will give you access to premium chat, smart saving, unlimited budgets, and more features exclusive to premium members. The price for Truebill Premium ranges from $3-$12 monthly, where you get to choose what amount to be charged to your credit card. Subscription billing renews automatically, but you can cancel Truebill premium anytime within the Truebill app‘s subscription cancellation section.
  • The budgeting app‘s bill negotiation services also cost money. After all, bill negotiation is time-consuming and expensive, so it's only right that this premium service has a fee. They do give their customers a guarantee by only charging you if the negotiation is successful. The fee ranges from 30% to 60% of your first-year savings.
  • Pay Advance is a free feature, but Truebill accepts tips for their Pay Advance service.

Truebill Alternatives

If this Truebill review didn't quite convince you, you can try a different service provider that also helps you track spending, monthly bills, unused subscriptions, and upcoming bills.

Some alternatives you can check out are Bobby, Trim, and Personal Capital.

Truebill FAQs

Is Truebill Safe to Use?

So far, the platform is on par with current industry standards, making sure to keep your data safe and encrypted. They're partnered with Plaid to securely connect with over 15,000 financial institutions in the US. They claim to really take user security seriously, so you can read more about it here.

Does Truebill Offer Refunds for Service Outages?

In the event of service outages, Truebill requests banks for overdraft fee or late fee refunds. You can start this process through the Truebill app. Truebill won't be able to do this on your behalf all the time, though. It depends on the bank. If this happens, you can read Truebill's guide on overdraft fee and late fee refund requests.

How to Reach Truebill Customer Support

You can visit their help center and browse the directory there for common user issues. You can also click the chat icon at the bottom right of your screen to send them a quick message.

What Bills Does Truebill Negotiate?

Truebill negotiates cable, cellphones, satellite TV, home phone, internet, satellite radio, and home security bills. They can handle Comcast, Charter, AT&T, DISH, Time Warner Cable (TWC), DIRECTV, Verizon, SiriusXM, ADT, and lots of other companies.

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We recommend Truebill due to its strong reputation and reliable service.

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