BeautifulHalo Reviews 2024 – Is It Legit & Safe or a Scam?
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BeautifulHalo is a website that combines discount fashion with lighting. The combination of lighting and fashion is unique and the prices are very competitive.
Beautifulhalo has interesting fashions and their lighting is actually pretty nice. Unfortunately, their customer service is a problem. That's really unfortunate because clothes don't always fit, and sometimes you need to return something.
Our Recommendation: We don't recommend Beautifulhalo because they seem to have a lot of customer service problems. Their prices are good, but late deliveries and refund hassles are serious problems. You can check out Amazon instead for great prices and customer service for clothes and lighting.
- Ships worldwide
- Wide range of fashions and lights
- The prices are competitive with other discount fashion sites
- Late deliveries
- It’s a hassle to get refunds
- Beautifulhalo has a lot of bad reviews
My Experience With BeautifulHalo
BeautifulHalo is a company that I wanted to love. Last year I was searching for back-to-school clothes and was looking through all of the different discount fashion websites. I saw Beautifulhalo and decided to try them out because they had some really cute outfits and the prices were pretty great.
I picked up a few different things, including some pants and a few shirts. I didn’t want to pick up too much with my first order, especially because they don’t have a minimum purchase requirement for free shipping to addresses in the USA.
When my order arrived, I was pretty happy with the clothes. They looked well made and were exactly what I ordered online. Unfortunately, when I tried on the pants, they just didn’t fit right. I put the pants back in the box and went online to figure out their returns process.
I figured that it wasn’t a big deal and expected to find somewhere to get a return shipping label. But that’s when the trouble started. I noticed that the website says they don’t accept returns on clothes that don’t fit. I thought there must be some kind of mistake, so I emailed them anyway.
The next day I woke up and found a response email saying that they wouldn’t accept my return. They told me that I should go find a local tailor to get it fixed. The whole thing really left a bad taste in my mouth so I went online and started reading other people’s reviews.
What I found was that a lot of other people had the same kind of problems as me. BeautifuHalo doesn’t like to take returns and it’ll be a huge hassle even if they do decide to do an exchange. That’s definitely uncool and unexpected. We’ve all been conditioned to expect stores to give basic customer service, even if it was technically the customer’s fault.
Think about how you'd feel if you ordered something and the legs were just too thin or something? It might be the right size but it just doesn't work for you. We aren’t all built the same, so clothes take some guesswork. That’s one reason that markups are so high on fashion. People try on clothes and return them all the time.
To be fair, I do like their clothes. The clothes are high quality, and the prices aren’t bad. The material is about what you'd expect from a discount store or a department store. I think most clothes are made in the same factories anyway. I do love my shirts, and I gave the pants to my sister, so it worked out okay for me.
I can even understand BeautifulHalo’s position on exchanges. Shipping things around the world for free isn’t cheap for them, and returns from careless shoppers are definitely going to add to their costs and prices.
But these are clothes we’re talking about. It’s not like we have dressing rooms to try things on, and sometimes things just don’t fit right. That needs to be figured into their costs, and they need to take care of their customers.
In a world where Amazon has one-day shipping and no-hassle returns, I can’t see any good reason to use BeautifulHalo. The prices are okay, but the customer service just isn’t there. This is why they say that the customer is always right. I’ll shop somewhere else.
I can’t recommend BeautifulHalo. They need to get their customer service together and figure out how to repair the public relations problem they’ve caused. Until then, I think it’s better to stick with sites like Amazon that give refunds.
What Is Beautifulhalo?
According to their about page: “Beautifulhalo.com is committed to providing you with the highest-quality women's apparel at the most affordable prices, and they pledge to do everything they can to locate precisely what you're searching for.
Beautifulhalo.com, founded in China, is a prominent online retailer of stylish casual apparel, shoes, special occasion outfits, accessories, and lighting. They strive to provide fashionable and high-quality goods at an affordable price. They have a network of admirers from the hottest street-shot sites that support us. They provide free international delivery and a fair refund policy.
Their objective of allowing individuals from practically every place on the globe to experience the wonder of online shopping was set from the beginning when beautifulhalo.com was created. Beautifulhalo.com will go to great lengths to suit the needs of its consumers, offering a competitive price, a large selection, undeniable high quality, and thoughtful customer care. Your pleasure is our objective, as all beautifulhalo.com employees have always kept in mind.”
If you’re looking for alternatives to BeautifulHalo, you can check out Amazon.
1. Is Beautifulhalo a Reputable Brand?
According to their website: “Beautifulhalo.com is a leading China-based online store that offers fashion casual clothing, shoes, special occasion dresses, accessories, and lighting. We aim at providing fashion and quality items at low prices. We are supported through a network of fans from the hottest street-shot sites. Our customers do fancy our fashion. Moreover, we offer free shipping worldwide and a generous return policy.
From the moment beautifulhalo.com was built, our goal of enabling people from almost every country of the world to experience the magic of online shopping was set. With competitive price, wide selection, undoubted high quality, and considerate customer service, beautifulhalo.com will spare no efforts to meet the customers’ requirements. As all beautifulhalo.com staff have always borne in mind: Your satisfaction is our destination.”
2. Is My Data Safe When Using Beautifulhalo Website?
This Privacy Notice applies only to this website and does not necessarily apply to the personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than Beautifulhalo.com to which this Site links or that links to this Site.”
3. How Long Does Beautifulhalo Take to Ship?
According to their website: “All our orders have to be processed before they can be shipped, so the total delivery time is divided into two parts: Processing Time and Shipping Time.
Total Delivery Time = Processing Time + Shipping Time
- Countries that require customs duty. The customs policies differ among different countries. Once the parcel reaches the destin2. Within 1-2 business days after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.
- We apologize that the P.O.Boxes and military address(APO, FPO)can not be delivered. For the US territories, please leave a note when you place an order. For example,if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
- Customers from Russia please leave your company address because the private address can not be delivered.”
4. What Are Beautifulhalo’s Shipping Costs?
According to their website: “In some cases, there will be VAT or other taxes, customs duties, or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.”
5. Where Is Beautifulhalo Located?
Address: NO 33 MONG KOK RD, KL, HONGKONG
6. Where Does Beautifulhalo Ship From?
Beautifulhalo ships from warehouses in China.
7. Are Beautifulhalo Sizes Accurate?
According to their website: “All of our dresses are hand-sewn and customized. To ensure that your dress will fit you perfectly, our tailors have reserved a margin of 1 inch on either side of a seam to allow minor modifications.
- Size Deviation
- If by any chance the actual size of your dress differs from the information of your order by more than 1 inch, we encourage you to go to a local tailor for alterations. And we are glad to compensate you for up to 100% of your tailoring cost. Please remember to request a receipt from the tailor and hold it as a copy, as it must be provided when requiring compensation. You can also send the dress back to us at your own cost, we are willing to offer a free resizing service or a partial/full refund.
- Sizes are correct but don't fit
- Please understand that the dresses which match the information of your order but do not fit your body perfectly cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.”
8. What Is Zebit’s Refund & Return Policy?
According to their return policy: “We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged, and in the original package.
We cannot accept the exchange or return after your order has been shipped.
- If the item you received is not exactly correct as our website described and does not fit you, then you can e-mail [email protected] to request a RETURN or EXCHANGE within 15 days
- The written request must include the Order Number and the Item Code(s) to be returned, the reason for the return: refund, size exchange, or color exchange, and an explanation and photographs stating the reason.
- Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.
- All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.
- If you have any problems not stated above, please e-mail [email protected] within 15 days from the delivered date, including an explanation and photographs stating the reason for your request.
- Contact Customer Service (Email Address: [email protected]) within the requiring time for different products category. Please include an explanation and photographs stating the reason for your return.
- Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number. Items received unused, undamaged, and in original package.
- All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
- We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.
- Any purchase on Beautifulhalo.com indicates that you have read, understood, and agreed with our Cancellation & Return Policy stated above.
Defective, Damaged, Mis-shipped, Lost Items:
- You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged, or mis-shipped item. For lost items, we will reship them for you if it’s in stock. Or else you will get a refund.
- If you believe your item was damaged during shipping, you must obtain “Proof of Damage” documentation from your delivery carrier, which should be included in your returned package.”
9. Does Beautifulhalo Have Good Customer Support? How Do I Reach Them?
According to their contact page: “For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We will respond within 1 working day.
- If you need information before you buy, you can start a Live Chat with our online sales representatives. If you are not comfortable with real-time chatting, you can also email us at [email protected]. We will respond within 1 working day.
- Our Office in HongKong is MAYER (HK) LIMITED. The address is UNIT 04, 7/F BRIGHT WAY TOWER NO.33 MONG KOK RD, HONGKONG.
- For copyright issues and other legal issues, please email us at [email protected]. We will respond within 1 working day.”