Bigstub Review

My Experience with BigStub

I buy and sell tickets every single day. It's part of my job. Because of this everyday interaction with ticket sites, I've come to learn what tickets sites are good and what tickets sites leave me with an experience that is less than ideal.

BigStub is a ticket resale website that always gives me a good feeling from the start. It has a well-designed website that walks and talks like a legitimate ticket reseller. The homepage offers me a good mixture of events that are local(ish), popular, and trending. However, the events advertised were primarily country events. I really couldn't figure out why that would be.

BigStub tried to take my location and find me events. However, it showed up empty-handed, having nothing to offer me. This is uncommon since I live near a city that usually has something going on. When I went to update my location, BigStub did visually show me through an interactive map where venues were in my state (and neighboring states.) This was a great feature and really helped me find events tailored to where I live.

One of the two non-country events BigStub showed me was for the Jonas Brothers. Since the Jonas Brothers are only just now coming back into the pop world after an almost 10-year hiatus, their tour announcement was one that had created a lot of buzz. Knowing that tickets hadn't gone on sale yet, I wondered what it was BigStub was offering. I followed the link to nowhere. BigStub was advertising tickets, but the link just took me to a page that told me that tickets are on sale now, even though they weren't.

I suppose BigStub was just jumping the gun with the Jonas Brothers, but I still wanted to see if something similar was the case with the other artists advertised on their homepage. I clicked through the rest of the featured artists and was given tour dates and opportunities to buy tickets for every other artist. BigStub was, in fact, just riding the hype and getting ready (a little too soon) to put those tickets out there.

I began browsing for other tickets. With every artist I viewed, a map was displayed at the top of the page, pinpointing where each event listed would be taking place. Like the map earlier, this was a useful feature. I was able to just glance at the map and see if the artist I was interested in would be coming near me.

Something I've found with a lot of ticket sites, BigStub included, is the inability to buy less than two tickets or tickets in odd numbers. This isn't something I appreciate since I'm often a solo adventurer. However, I understand it is a good feature for sellers since it guarantees they aren't left with a singular ticket that they can't get rid of. It's just a bit inconvenient for me.

BigStub also has a checkout process similar to some of the less-than-reliable ticket websites where you can't see your total until after you enter your credit card information. They also like to push insurance on your tickets, almost guilting you into making those decisions for $10 to $15 more.

At the end of the day, BigStub didn't have a lot to offer me at all. I could compare BigStub to other ticket resale sites I tend to stay away from more often than not.

Pros:

• Professional and easy to navigate website.
• Easy to download tickets if you receive them.

Cons: