Mark’s Tickets Review
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Mark's Tickets is a ticket reseller that has been around for many years and has a solid reputation. They tend to have a wide variety of events and have a pretty good selection of tickets.
While there aren't any issues with the trust and safety when buying from Mark's Tickets, they aren't one of our favorite resellers simply because it has lower volume and higher fees than our preferred resellers.
Our Recommendation: If you're looking to get the best seats or the best price then we recommend using SeatGeek because it tends to have much lower prices and a better selection of tickets and events than Mark's Tickets.
- Good selection of events.
- Fairly easy to use checkout process.
- Customer service responses can sometimes be a little delayed.
- Fees frequently aren't displayed until you visit the checkout screen.
What Are Mark's Tickets Fees?
Mark's Tickets tends to have above average fees which is one of the reasons why it's not one of our recommended ticketing sites.
About Mark's Tickets:
Simply put, we’re your #1 destination for entertainment. We have amazing tickets available to exclusive, sold out events that you may not find anywhere else. Did you ever find out about a great concert or sporting event a little too late? When all the tickets were sold out, and you thought you missed your chance of getting in? Well, Mark’s Tickets is here to save the day and make sure that you have the most entertainment filled year ahead.
If you're looking for the best online reviews for Mark's Tickets and similar websites, then you've come to the right place. We do comprehensive breakdowns of whether companies like Mark's Tickets are legit, trustworthy, reliable, or scams. Happy shopping!
BUYER BEWARE.. these guys are a scam .. took my money with no tickets emailed and their team did nothing
Tl;dr Inventory not guaranteed, terrible customer service, much better alternatives out there.
I purchasd “flex” seats for a recent production of Dear Evan Hansen. When purchasing flex seats you’re agreeing to seats in a certain “zone” of the venue and then provided exact location at a later date (in this case 24 hours prior to the event). The zone I purchased was a luxury box level and the listing said seats will be in boxes A through Z. It also said they would be unobstructed “100% worry free”.
Being familiar with the venue, I knew seats in this area were hard to come by as they are club seats reserved for “members” (usually corporations) and not made available to the public. So, I was very pleased to reserve 4 flex seats at a reasonable price that would put me somewhere on this exclusive box level. I should have known better.
My order status was changed to “Order Status: Processed: Your ticket seller has confirmed they have the tickets matching your request.” shortly after my purchse. Then 48 hours before the event I sent a message to confirm that the tickets were still on track to be delivered the next day. What followed was the most deceitful and disappointing customer service experience in my life.
Shortly after sending my email I received a call from a fast talking “Box Office Manager” that proceeded to tell me that the flex seat section I chose is not being utilized for this production due to special lighting from the show. Honestly, he was so confident that I almost bought it. But I did press him on his explanation since I knew closing down this section meant spurning wealthy club seat members and I had seen boxes available for other dates of this production on StubHub.
When I mentioned the StubHub tickets he basically asked me to “prove it”. So I told him what show to search and he indeed saw that there were tickets out there in these boxes (he just didn’t have any). But rather than outright admit the tickets were bogus he continued to make excuses saying the boxes are obstructed view (blatant lie) and I wouldn’t want them and how I should upgrade to these premium seats he had for just $120 more. Classic bait and switch.
I refused to pay anything additional and continued to press him on how he could sell tickets he didn’t have. That’s when he tried to make me the bad guy. He said because I bought flex seats I wasn’t guaranteed the tickets I purchased and that he has the right to cancel any order he wants. I pleaded with him to find me comparable seats as box office inventory was all but gone and I had already made plans to see the show. But all he could offer were lesser balcony seats.
I pressed him one more time on how he can offer seats for sale that he doesn’t have. He said that despite what the listing and the order status said purchasing flex seats is essentially a request for Mark’s Tickets to find seats for you in that zone, and they don’t actually have that confirmed inventory. When I began to express my disappointment he cut me off saying “I’m cancelling your order. Goodbye.” and proceeded to hang up on me.
In summary, they realized the bogus flex seats they had posted were actually in a premium seating area and priced way too low for them to fulfill the order and still make a profit, so they made up an excuse and tried to upsell me. When I caught on to their ploy I was hung up on.
LAST OPTION TICKETS
Purchased 2 tickets from MarksTickets. Attempts to retrieve the tickets from Ticketmaster (not disclosed on MarksTickets) NOT possible as I use a VOIP phone. C
calls and email to ticketmaster could not resolve this. They will not verify other than PHONE: landline or cell, not VOIP which I use daily and can get verification and do regularly.
From Ticketmaster: Thank you for reaching out to us
I’m sorry to hear your having issues with putting in your phone number. If you did not accept the transfer completely, you should be able to return them back to your point of purchase.
Ticketmaster Fan Support.
Contacted MarksTickets to explain it was NOT POSSIBLE to retrieve the tickets or ‘accept’ them. Their agent tried to login and reset my Ticketmaster account, which she did and she tried my number. It did not work. She could see there was NOTHING more I could so. I asked if I could pick up at Box office or have them emailed. Not possible. THEY WOULD NOT REFUND me. They “delivered” them, accepted my payment even as it was demonstrated I COULD NOT GET THEm. Remarkably, they offered that I could resell them. Not actually get the tickets in hand, but use their site to make them more money.
Buyer Beware. As with other comments. Don’t use for last minute purchases. Be prepared for NO support if there is a problem.