Overstock Reviews 2023 – Is It Legit & Safe or a Scam?
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Overstock is a discount furnishings website that sells inexpensive home decorations for good prices. They sell a wide variety of household goods like rugs, DIY home improvement, and boxed furniture.
The brand initially sold liquidation items but has struggled to find a niche in recent years. With the rise of Amazon, eBay, and factory-direct sales, overstocked stores aren’t common anymore.
Our Recommendation: We don’t recommend Overstock. We recommend that you choose a competitor like Bed Bath & Beyond for higher quality merchandise at competitive prices.
- Large variety of manufacturers and great selection
- Prices on some items are excellent
- Free shipping in the lower 48 US states.
- Similar prices and inventory are easy to find elsewhere
- Lack of brand-name items
- Customer service is dodgy
My Experience With Overstock
Overstock is a liquidation website that sells a wide variety of home furnishings for discount prices. The company was founded in 1999 and has dominated the closeout marketplace for much of the last 20 years.
The company was initially successful in competing in the liquidation market, but they’ve struggled to find a place that’s somewhere between Amazon and Bed Bath & Beyond. With so many retailers offering low prices online, Overstock has struggled to find an identity beyond its quirky TV advertisements.
I still like to shop Overstock for niches that never go out of style. Good shoppers can find kid’s bedroom items, rugs, shower curtains, and other basics at rock-bottom prices. Just make sure to comparison-shop, because you may be able to get similar or better quality elsewhere for competitive prices!
Recently, we were redoing my 3-year-old's bedroom. He’s at the age when it’s time to pass on the baby items to friends, but he’s pretty rough on furniture, so we didn’t want to spend too much. He’ll end up outgrowing this phase eventually anyway.
Shopping online with my son was way easier than dragging him through the store. He had a lot of fun picking out his new superhero bedding, and it let him feel involved in the process. I didn’t want to overdo it but was able to find an inexpensive dresser, bed frame, and mattress at the same time.
The next day, I received a notice that everything had been shipped and it took about a week for the truck to arrive. Putting together furniture was the same chore it always was, but I felt like the furniture was of decent quality. Considering the price, I felt we might've been able to get better prices somewhere else, but the Overstock experience was good enough.
My son loves his superhero bedroom, though, so I don’t have any complaints. Looking around on the website, I liked their selection, but you see a lot of generic brand names that sell for premium prices. For example, there are $1000 chairs made by no-name companies, which is unfortunate when top-quality brands offer better warranties.
Some people may be interested that Overstock accepts Bitcoin since they’re one of the few furniture websites that do. It’s especially attractive for people who believe in the cryptocurrency economy and who want a place to spend their gains. That’s still a niche market at this point but it does work for some families.
Overstock reviews tend to be good or excellent. They’ve certainly carved out a niche and found some loyal fans. But as time goes on, I find myself looking elsewhere. There are just too many other websites that sell good-quality furnishings online at cut-rate prices. It's not Overstock’s fault, but low prices aren’t really enough anymore.
Overstock is a legitimate site that’s great for picking up bedding, furniture, and home decor. The website works with a wide variety of manufacturers, so the selection is definitely one of its strong points. They offer a lot of liquidation items that may end up being exactly what you’re looking for!
The website specializes in selling affordable and mid-range furnishings for excellent prices. However, with so many brands and items for sale, their quality control isn’t very good. Manufacturers use Overstock to sell off goods that aren’t selling well anymore, so you’re getting slightly older fashions.
For better selection with better quality, we recommend that you shop elsewhere. Try Bed Bath & Beyond for similar merchandise that’s a little more luxurious. You’ll have a better shopping experience and receive outstanding customer service that’s worth the slightly higher prices.
What Is Overstock?
Overstock is an online supplier of home goods such as furniture, carpets, kitchen appliances, and bathroom accessories. Clothing, jewelry, and children's products are also available on Overstock. Customers may join Club O for an annual fee, which includes incentives, free returns, price matching, and discounts.
If you’re looking for alternatives to Overstock, you can check out Bed Bath & Beyond.
1. Is Overstock a Reputable Brand?
According to their about page:
“We are a tech-driven internet retailer based in the Wasatch Mountains near Salt Lake City. Since its inception in 1999, Overstock has grown from a fledgling startup to a billion-dollar online retailer as a consequence of a dedicated and innovative workforce.
We are committed to doing our part to make the world a better place. We offer high-quality items at a low price, as well as excellent customer service. We find innovative and surprising ways to connect consumers with products and services. We contribute to the creation of dream houses for everyone.”
2. Is My Data Safe When Using the Overstock Website?
According to their privacy and security policy:
3. How Long Does Overstock Take to Ship?
According to their shipping & delivery information:
“Currently, we are offering standard free shipping every day on U.S. orders shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO, and International orders.
Most standard orders ship within 1-2 business days.”
4. What Are Overstock’s Shipping Costs?
“Your final shipping cost and estimated delivery time frame will be available to you during checkout. Please note that some items may require a longer ship-out and/or delivery timeframe. These items are included in our Shipping & Delivery Exceptions chart.
Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.”
5. Where Is Overstock Located?
“We are a tech-driven online retailer located near Salt Lake City in the shadow of the Wasatch Mountains.”
6. Where Does Overstock Ship From?
“Overstock's primary warehouse will remain in Salt Lake City, Utah.”
7. Are Overstock’s Sizes Accurate?
“Overstock’s merchandise is exactly as advertised. You won’t need to worry about getting the wrong size on furniture!”
8. What Is Overstock’s Refund & Return Policy?
According to their help center:
“What is Overstock.com's Return Policy for International Orders?
Most new and unopened products can be returned for a full refund within 30 days of delivery. All returns are subject to inspection; things must be in new or unused condition, with all original materials included in the package. Within 45 days of delivery, we must receive your returned products at our processing center. We will reimburse the entire cost of the goods plus shipping expenses if the return is due to our fault or a defective product.
For additional information, see our International Refund Policy page.
Are there any exclusions or regulations to the international return policy?
- Items that are not returnable
Returns will not be accepted for any items that are clearly designated as Non-Returnable on the product page.
- Returns and Defective Products As a result of our blunder
Defective products, things that were damaged during delivery, and items that were delivered incorrectly may all be returned without charge. You will not be charged for shipping. We will check the item and provide you with a refund once we get it. Shipping fees will apply if the goods are not determined to be damaged.”
9. Does Overstock Have Good Customer Support? How Do I Reach Them?
According to their customer care information:
- Available Monday – Friday from 8am – 10:00pm, EST (GMT-5).
- Saturday and Sunday – Closed.
- International orders: 00-1-919-576-9926.*
- Canada orders: 1-866-596-5840
*Local, national, and international telephone rates may apply.
Our Chat Customer Care Representatives work around the clock to provide you with the answers and personal service you need. To start chatting with one of our representatives about your issue, click here.
No time to chat? Not a problem! You can send an email any time with your questions and/or comments to our Customer Care Representatives.
- Email: [email protected]
- Response time: 24 hours”