Pretty Little Thing Reviews 2022 – Is It Legit & Safe or a Scam?

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9 Total Score
Pretty Little Thing Review 2021 - Is It Legit & Safe or a Scam?

Pretty Little Thing is a discount/flash sale retailer for affordable women's fashion. The site is safe, trustworthy, and is most certainly not a scam. In fact, they even have collaborations with big names like Kourtney Kardashian and Kylie Jenner. Supplementing our PrettyLittleThing review are FAQs about the online store which you can read below.

9Expert Score
Popularity
9.3
Trust & Safety
9.6
Prices
9.5
Easy to Use Website?
8.4
Customer Service
8.6
6User's score
Popularity
9
Trust & Safety
5
Prices
8
Easy to Use Website?
8
Customer Service
0
PROS
  • Reputation for good quality clothing at low prices
  • Shipping usually takes about five days and is generally inexpensive or even free
  • Almost unlimited UK and US inventory
CONS
  • Not all items are shipped internationally
  • According to some reviewers, and because of the inexpensive nature of the clothing, you'll occasionally receive an item that isn't of the best quality - thankfully they have a great return policy
Add your review  |  Read reviews and comments

Pretty Little Thing
Shop your stylish and affordable women's fashion from Pretty Little Thing

What Is Pretty Little Thing?

“Welcome to our world. We're PrettyLittleThing; the brand taking over your Facebook, Twitter, and social media feeds with our killer looks and next-level aesthetic that'll have you double-tapping. We have gone beyond offering just clothing to become an authority in fashion and beauty in our own right, providing our customer with everything a modern girl needs to own her own style. We are more than just a brand. We aim to inspire confidence in our customers when it comes to how they dress and present themselves to the world, endeavoring to build a community of #EveryBODYinPLT.”

Products you can buy from their online store are:

  • Women's clothes (tops, shoes, etc.)
  • A new accessory
  • Beauty products
  • Homeware

Learn more from their About page.

Pretty Little Thing Shipping Costs & Delivery Time

For USA customers, standard shipping costs $7.99 which takes up to 9 business days, and express shipping costs $14.99 which takes up to 4 business days for you to reach your items. They also have global delivery, so you can check out specific shipping information for your country through their website.

Pretty Little Thing Alternatives

If you're looking for alternatives to buy your little things from, you can check out boohoo group, Nasty Gal, or Fashion Nova.

Pretty Little Thing FAQs

1. How to Reach Out to Customer Service

You can reach out to the online store‘s customer support page here. It's got links for you to message them on Facebook, Twitter, or WhatsApp. You can also track your orders or returns from that page.

2. Pretty Little Thing Sales & Discounts

If you're looking for a discount, feel free to click the button below to view a coupon code you can use upon checkout. The online store constantly holds sales, too, and you can shop sale items on this page. They also have a page dedicated to Black Friday so customers can sign up and get notified about Black Friday deals. You can also check for gift cards here.

3. Pretty Little Thing Return & Refund Policy

“Quick and easy returns through our Returns Portal! Your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office/collection point.”

Learn more here.

Pretty Little Thing
Shop your stylish and affordable women's fashion from Pretty Little Thing

1 Comment
  1. 3
    Popularity
    90
    Trust & Safety
    50
    Prices
    80
    Easy to Use Website?
    80
    Customer Service
    0

    I ordered on the PLT site on June 6th & received shipping confirmation a few days later. The website shows the items were delivered to my home on the 12th & it was not. I did not receive anything at my door or in my mailbox like the two shipping couriers websites stated. I order packages regularly & actually live in an area where parcels are in a protected area until picked up by the tenant. Once reaching out to the pretty little thing customer service contact through their website as well as their Instagram customer service & promotional accounts there was still no response to my initial email issue UNTIL I started actively informing potential customers of their less than impressive customer service. Since then I have finally received an email response back with them informing me they would still like to take extra time to avoid giving me a refund or at the very least re-issue my items. DO NOT WASTE YOUR OWN TIME/MONEY with this company. There are several “boutique” style sites that have the same (or comparable) items for the same prices.

    + PROS: on trend styles for decent prices.
    - CONS: you may not receive your items, customer service is a front of an auto-response email system, company practice leans towards coming off as a scam site.
    Helpful(10) Unhelpful(3)You have already voted this

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