Pretty Little Thing Review

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9 Total Score
Pretty Little Thing Review: Legit, Reliable or a Scam?

Pretty Little Thing is a discount / flash sale retailer for trendy women's clothing. The site is safe, trustworthy and is most certainly not a scam. The one thing to be cognizant of though is that the site is always having a sale so don't feel overly pressured by the countdown timer at the top of the home page.

9Expert Score
Popularity
9.3
Trust & Safety
9.6
Prices
9.5
Easy to Use Website?
8.4
Customer Service
8.6
6User's score
Popularity
9
Trust & Safety
5
Prices
8
Easy to Use Website?
8
Customer Service
0
PROS
  • Reputation for high-quality clothing at very cheap prices
  • Shipping usually takes about five days and is generally inexpensive or even free
  • Large inventory available on both the U.S. and U.K. versions of the website
CONS
  • Not all items are shipped internationally
  • Because of the inexpensive nature of the clothing occasionally you will receive an item that isn't of the best quality - thankfully they have a great return policy
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1 Comment
  1. 3
    Popularity
    90
    Trust & Safety
    50
    Prices
    80
    Easy to Use Website?
    80
    Customer Service
    0

    I ordered on the PLT site on June 6th & received shipping confirmation a few days later. The website shows the items were delivered to my home on the 12th & it was not. I did not receive anything at my door or in my mailbox like the two shipping couriers websites stated. I order packages regularly & actually live in an area where parcels are in a protected area until picked up by the tenant. Once reaching out to the pretty little thing customer service contact through their website as well as their Instagram customer service & promotional accounts there was still no response to my initial email issue UNTIL I started actively informing potential customers of their less than impressive customer service. Since then I have finally received an email response back with them informing me they would still like to take extra time to avoid giving me a refund or at the very least re-issue my items. DO NOT WASTE YOUR OWN TIME/MONEY with this company. There are several “boutique” style sites that have the same (or comparable) items for the same prices.

    + PROS: on trend styles for decent prices.
    - CONS: you may not receive your items, customer service is a front of an auto-response email system, company practice leans towards coming off as a scam site.
    Helpful(1) Unhelpful(0)You have already voted this

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