Sensational Seats Review
Sensational Seats is a website that wants to help you make your next event experience truly "sensational" but that is often not the case. There have been many reports of poor customer service and unsatisfied customers. Furthermore, the add on fees are much higher than that of their competitors.
After reading more than 100 reviews, we do not recommend using Sensational Seats for online ticket buying.
Our Recommendation: If you're looking to get the best seats or the best price then we recommend using SeatGeek because it tends to have much lower prices and a better selection of tickets and events than Sensational Seats.
My Experience with Sensational Seats
Tickets are my forte. I spend a lot of time buying and selling tickets for a living. Just like ticket resellers are abundant, so are ticket resale websites. Some are trustworthy, others are not, which is why I'm telling you where to buy and where you may want to just avoid altogether.
Just from the homepage of Sensational Seats, I got some not-so-great vibes from their aesthetic. It just seems outdated, from the layout to the font, it's a bit off-putting. I know the old saying of “you can't judge a book by its cover,” but in this day and age, I feel the cover can tell you a lot about the quality of the book.
I won't jump to too many conclusions. Just know that because of Sensational Seat's less-than-stellar look of their website, I will be clicking with a lot more caution that I would other websites.
The first thing I noticed on SensationalSeats.com was their 100% guarantee. Since I'm already in a rocky relationship with Sensational Seats (due to my own insecurities), this is the first thing I want to know about. The guarantee states that Sensational Seats backs me 100% in four particular cases: if my tickets were not delivered on time or at all, my tickets aren't valid for entry, or if my event is canceled but not rescheduled. This goes on to make note that I need verified proof (in written letter form from the venue) if my tickets are invalid and a 100% refund does not include the delivery fees.
So far, I'm not thinking “100% backed” is an accurate statement.
On the left side of the homepage, I see “Top Concert Tickets.” This is where I decided I would navigate from since this section of the homepage should be relevant to me. I chose an event that would be a few hours away and one that I had already looked at previously on other ticket websites. These particular tickets to the iHeartRadio Country Festival were discounted almost 20% right off the top regardless of where I decided I wanted to sit. This was a fantastic deal since tickets in the same mezzanine were going for $207 each compared to my $81 deal.
At the checkout, I was told that my eTicket would be available the next day which is music to my ears since so many other ticket sites won't release the tickets to you until the week of the event. I like being able to see my tickets as soon as I buy them, so this was huge for me.
When I proceeded with my card information at the checkout, I was seeing the original total without any fees or delivery charges. There were charges mentioned previously on the website, so I knew they had to be coming, but there just weren't any shown at this point. There was no way for me to view the total amount until I put in my payment information and reviewed my order on the next page.
At this point, I was very skeptical, and I didn't want to give my card information to a website without knowing what the total purchase would cost. I could see that going in too many wrong directions, and the only person I would blame is myself.
Therefore, I can't say much about whether the deal would have been good or not. I saw my red flags from the beginning, and I was always taught if it's too good to be true, it probably is. With tickets priced way under their face value, no total shown at the time of payment, and the overall lack of attractiveness from the website, I just couldn't go through with a purchase. I could not justify the risk of using Sensational Seats.
- Tickets are cheap if they arrive.
- The selection of events is wide.
- Customer service is very slow at responding to calls or e-mails.
- There have been past issues of cancelling tickets without notifying the buyer if they can't get them.
- Some reports of illegitimate tickets sold from this website.
What Are Sensational Seats' Service Fees?
Sensational Seats tends to have fairly high fees which is one of the reasons why it's not one of our recommended ticketing sites.
About Sensational Seats:
Sensational Seats is in business to make sure you can attend the events you love! Memories are made when attending special events with friends or family. It might be getting 50 yard line seats watching your favorite football team, going to the NBA Finals or the World Series. Maybe it is getting into a sold out concert for your favorite music group, or getting Sensational Seats to a Broadway show! Whatever the memory you want to make, Sensational Seats wants to be your partner in making this happen.
If you're looking for the best online reviews for Sensational Seats and similar websites, then you've come to the right place. We do comprehensive breakdowns of whether companies like Sensational Seats are legit, trustworthy, reliable, or scams. Happy shopping!