StubHub Review

8 Total Score
StubHub Review: Fees? Is it Legit, Reliable or a Scam?

StubHub is owned by eBay and is the largest ticket reseller on the internet. StubHub is not a scam, it's a legit, reliable, and trustworthy peer to peer ticket marketplace. StubHub has a large inventory of tickets but it's also known for having many hidden checkout fees and upcharges. We recommend SeatGeek more because it tends to have better prices because it doesn't have any hidden fees. You can view StubHub's Buyer Guarantee here.

Safety and Trust
9
Website Popularity
9.5
Easy to Use?
7.5
Transparent Fees?
1
Prices
7.5
Ticket Guarantees / Customer Service
9
PROS
  • StubHub is the largest ticket reseller which means that it has the largest selection
  • StubHub's customer service team works hard to make things right if there's ever an issue - this usually means making the seller pay for other tickets to the event
  • The website and mobile apps are fairly easy to use
CONS
  • StubHub has hidden markups and fees that it only displays when you get to the checkout screen - this makes it deceptively hard to predict how much you will pay
  • StubHub sometimes hides lower cost tickets to try to force you to buy more expensive ones
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My Experience with StubHub

StubHub, Stubhub, Stubhub. As someone who buys and sells tickets on the daily, StubHub is one of the names I hear fairly regularly. It has always had a decent reputation being one of the first online ticket resellers, but I feel like it definitely has its flaws here and there.

From the beginning. my encounter with StubHub's website has felt nice. The website is clean and well put together. This is always a plus, honestly. It's so much easier to trust a website that looks and feels legit. I kind of have the philosophy that the presentation of things, especially websites, can say a lot about how much a company cares. Effort means a lot.

On the homepage of StubHub, there is a mixture of events presented in three different categories, “Concerts,” “Sports,” and “Theatre and Comedy.” StubHub takes your location but doesn't give you a “local” category. Instead, the local events get mixed in with the three existing categories, making everything cohesive. StubHub also recommends events that are close but not right in the backyard, giving some ideas for some short trips. There is also the option to look at the popular events through the banner at the top of the page which is nice for staying in the loop when it comes to the bigger events of the year.

I went ahead and started browsing tickets for local events when I was presented with a message telling me that there were few tickets left for a particular event that I knew was catching a lot of buzz around the area, Luke Bryan and Cole Swindell. I went ahead and clicked on it, thinking to have some of the last tickets would be nice. I picked a section near the back and found a ticket that seemed in a good spot without being in the middle of everything.

Just to double check, I went ahead and pulled the tickets up on Ticketmaster. The section I had selected seats on with StubHub was absolutely sold out. All Ticketmaster had to offer me were a couple of ridiculously priced resale tickets that were almost the double the price of the ones on StubHub. It isn't often that ticket resale sites win over Ticketmaster, but in this case, things were looking good. I was getting ready to grab some seats and go.

I confirmed that I would like to proceed with the tickets from StubHub. I didn't have to make an account, that the option was given to me (and seemingly encouraged.) The next step was to choose how I wanted my tickets. These, in particular, were just mobile tickets, so I provided StubHub with my e-mail address and phone number, then moved on to the payment. There was an error the first time I tried to submit my information, but the second time I tried was successful.

The next page wanted my payment info. I like to use Paypal for a lot of my online purchases, so I was happy to see this was an option with StubHub. Unlike a lot of ticket sites, StubHub was very upfront about my fees. The full cost of the tickets was shown as soon as I confirmed I wanted the tickets, before payment. The fees didn't cost over $15 on a $70 ticket, so I appreciated that tremendously. So many ticket resale sites have high fees and hide fees. Being able to know what things would cost before my payment information was submitted was so nice.

At the end of the day, StubHub offered me things that a lot of other ticket sites haven't been able to. I was able to get good tickets at a good price and feel 100% confident in my decision to use StubHub. I received my tickets to my phone right after checkout, so I didn't have to worry with not having my tickets the day before the event. I will likely make my way back to StubHub.

What Are StubHub's Service Fees?

StubHub tends to have fairly high fees which is one of the reasons why it's not one of our recommended ticketing sites.

How Does StubHub Work?

In the words of StubHub: “StubHub is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theater events in more than 40 countries. We enable experience-seekers to buy and sell tickets whenever and wherever they are through our desktop and mobile experiences.”

StubHub Popularity

StubHub is currently the 3,297 most visited website in the world according to Alexa.com. This makes StubHub one of the most visited and popular ticketing websites in the world.

StubHub's Refund Policy (Security, Trust & Reliability)

The StubHub Promise: “FanProtectTM means every order is 100% guaranteed

  • Get valid tickets to any event or your money back.
  • We go out of our way to find replacement tickets if there is an issue with your order.
  • A full refund if your event is cancelled and not rescheduled.”

StubHub Customer Service Contact Info

Phone Number: 1 (866) 788-2482

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