TicketIQ (TiqIQ) Review
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TicketIQ, also known as TiqIQ is an event ticket search engine and aggregator with a great mobile app and an easy to use website.
While the company provides a good buying experience, it doesn't receive a lot of web traffic and has a much more limited supply of tickets than our preferred ticket resellers. The tickets that TicketIQ can offer one are often overpriced and tend to not be very good tickets to begin with. TicketIQ likes to advertise a lot of promises that cannot possibly be 100% true like verified sellers and "low-price" guarantees. TicketIQ even goes as far as promising 200% refunds on tickets that can easily be found cheaper elsewhere.
Our Recommendation: We recommend using SeatGeek instead of TicketIQ because it tends to have lower prices and a better selection of tickets and events.
- Well designed and easy to use app
- The mobile app makes it easy to purchase tickets at the last minute or on the go
- No extra fees
- Not as much website traffic as the top tier ticket resellers
- Doesn't have as good prices as the best resellers either
My Experience with TicketIQ
As a professional ticket buyer and seller, I see and hear a lot of buzz on the latest ticket resale places, each one claiming to be a bit more legit than the last. It's no secret that these ticket sites like to keep a lot of secrets. Whether it be hidden fees, no-show tickets, or just plain bad prices, these ticket sites often come with a bit of a gamble. Luckily, I've seen them all and can usually tell when something is off.
When using TicketIQ, the first thing I was greeted with was an offer for $10 off if I entered my e-mail. I proceeded to enter my e-mail and was given a $10 Off promo code instantly (with a minimum order of $50.) This was a great first impression of TicketIQ.
As I proceeded to the homepage, I noticed the words “Low Price Guarantee” plastered across multiple parts of the page. Right next to “low price guarantee” was the statement “Prices are set by the seller and may be above or below face value.” Though I feel TicketIQ has good intentions and wants to have the lowest prices, it seems there's no way they can control their prices fully since they are set solely by the seller. The statements placed side by side seem almost absolutely contradictory.
I figured my next step was to see just what this “low price guarantee” was all about. I picked from the top events listed on the homepage, choosing a date from Elton John's farewell tour. Knowing that these tickets had been selling out quickly (if they weren't already completely sold out), I also knew that the tickets would be not only expensive but valuable.
TicketIQ showed me that their ticket prices would start at $208 a piece for this particular event. Though $208 was the starting point for tickets, the first ticket TicketIQ recommended to me was a whole $100 more than the estimated starting price. This ticket was “seller preferred,” a title that seemed to come with a good price tag, keeping in mind they were not even necessarily desirable seats. There were very few tickets in the estimated price range. There was maybe one ticket available around $208, the rest of the tickets were at least $50-$100 more.
I always like to pull Ticketmaster up as a reference when it comes to event tickets just because they are where a lot of source tickets come from. The verified resale tickets from Ticketmaster (since this event was, in fact, completely sold out) were still cheaper than the tickets TicketIQ had to offer. The majority of the resale tickets with Ticketmaster were actually a good $60 cheaper than TicketIQ's lowest priced ticket.
I lingered around TicketIQ for a little longer to see what the checkout process would look like. I went to buy one ticket but was soon disappointed. TicketIQ didn't have any singular tickets available for this event unless I paid around $400 before fees. Again, this ticket wasn't very desirable.
I still proceeded to the checkout to see if TicketIQ was going to try to pull a fast one on me like a lot of other ticket sites do, hiding the total cost until after I put my payment information in. To my surprise, as soon as I hit “Buy Now,” I was given an Order Summary that included the ticket price as well as all of the fees. This is a huge win in my book.
To complete my order, I would have to create an account. This was a bit tedious, but it does link some concrete reference back to my purchase which is great.
Something I noticed a bit odd about TicketIQ was right beside the checkout, it again repeated its “Low-Price Guarantee” and noted that “All tickets are from verified sellers.” The low-price guarantee has already proven itself untrue. However, TicketIQ goes as far as saying they would refund me 200% of the difference if I find the ticket cheaper anywhere else. That just seems like such an outlandish “guarantee.” As far as the “all tickets from verified sellers” statement is concerned, it wasn't but two pages ago that TicketsIQ was showing me a ticket with an additional fee added to it because it was from a “verified seller.”
TicketIQ just contradicts itself every twist and turn. The prices of the tickets were some of the worst I've seen lately. With a fee of $53 as well, it was hard to justify going through with a purchase. Since I already know TicketIQ is capable of manipulating the truth to get more website traffic, I don't want to think what they would be willing to do or say if my purchase ended up being illegitimate.
What Are TicketIQ's Service Fees?
TicketIQ tends to have fairly high fees which is one of the reasons why it's not one of our recommended ticketing sites.
How Does TicketIQ (TiqIQ) Work?
In the words of TicketIQ:
“Since 2009, TicketIQ (formerly TiqIQ) has been getting you to your favorite games and events without breaking your bank. We’re a ticket aggregator, which means we get tickets from all over and bring them to one spot because life should be simple like that. You can find tickets at box office face-value or choose from hundreds of our certified sellers. Since all our listings are 100% verified and guaranteed, you can buy your tickets, relax and enjoy your event.”
TicketIQ is the 266,025 most trafficked website in the world according to Alexa.com. This makes TicketIQ a moderately trafficked ticket website but nothing close to our preferred sites like SeatGeek and StubHub.
TiqIQ Refund Policy (Security, Trust & Reliability)
TicketIQ's Guarantee: “TicketIQ has carefully screened and certified its ticket sellers to ensure that all sales on TicketIQ.com are conducted with integrity, reliability, and convenience.”
TicketIQ Customer Service Contact Info
Email: [email protected].
TicketIQ use to be “fee” FREE. However, starting in July 2018 Tiq started ADDING a min $2 “Sellers Fee”. Naturally, this stinks and just adds “extra/profit” for Tiq. At least Tiq list the extra CHARGE upfront without having to give out credit card info before seeing the charge! Yet, another site fallen to greed!
Terrible experience that will most likely end up in litigation. They did not express mail my tickets, and it took until 36 hours pregame for any information on ticket. Forced to meet shady reseller in a hotel to get tkts and refused multiple requests for his last name, company and address. Horrible bisinesss model- and sleazy customer service. Beware- these people are liars- and do not honor their guarantees. Worst buying my mistake of my life