Ticketmaster is an extremely reliable ticket sales and distribution company owned by LiveNation . Ticketmaster is primarily a box office ticketing company, which means that you're buying tickets at face value.
Ticketmaster also runs a secondhand, peer to peer ticket marketplace called TicketExchange but we recommmend using SeatGeek (for better prices) if face value tickets aren't available on Ticketmaster.
- Best place to buy tickets if the event isn't sold out
- Website is easy to navigate
- Lots of checkout fees that can sometimes be more expensive than the ticket itself
- Ticketmaster's ticket marketplace does not tend to have great prices if face value tickets are no longer available
My Experience with TicketMaster
It wouldn't matter if I were a professional or not when it comes to knowing Ticketmaster. Ticketmaster is one of those names that has been talked about forever, good reviews coming from it left and right. Even if I wouldn't have to be, I still am a professional ticket buyer and seller. I do love Ticketmaster for a number of reasons, and a lot of them may have to do with reputation. However, many of them are just from my experience with Ticketmaster.
Ticketmaster is near the top of my list for ticket sites I use to buy resale tickets because it does sell so many source tickets. Though it may seem a bit weird to have people buy tickets, then turn around and sell them again on the same website, Ticketmaster makes sure that people aren't abusing this. Tickets on Ticketmaster are always priced reasonably, whether they're resale tickets or not. Earlier in the week when I was checking out another ticket resale website, I was guilty of using Ticketmaster for a price comparison because I know they're going to have fair prices. Whether they're the cheapest or not is another story, but I know they will always be priced reasonably. I trust Ticketmaster to keep people from ripping me off.
Even just looking at the homepage, one can tell Ticketmaster has a lot to offer. Ticketmaster does partner without a lot of leaders in the entertainment industry like LiveNation and iHeartRadio, so it's not uncommon you'll see promotional offers for these events and their venues. Even though Ticketmaster has partners, they don't let that ruin the TicketMaster experience by pushing those events heavily. Ticketmaster offers just as much exposure on their site for smaller, local venues.
Regardless of when or where the event is, I know I'll have the tickets in my hand by the day I need them. I also know that on the off-chance that those tickets don't get to me or something goes wrong with the tickets, Ticketmaster will take care of it. In the times I have had to use Ticketmaster's customer service, it has been nothing but pleasant.
Recently, I had a hiccup with some tickets I had purchased for my parents. What I thought would be a nice surprise turned into a double-booked mishap. Long story short, my parents couldn't attend the event I had already paid for. Though I had the option to turn around and sell the tickets, it just seemed too late to get rid of them myself. The customer service department at Ticketmaster was kind and courteous, and they allowed me to solve the problem without losing any money.
Ticketmaster truly is transparent with their fees. Though ticket prices can vary, the service fees remain steady in line with the cost of the ticket. I don't ever buy from Ticketmaster expecting for there to be a surprise fee that is much more than I bargained for.
I know a lot of Ticketmaster's credibility comes from its popularity. Ticketmaster can afford to pick and choose who they want to resell tickets on their websites where other ticket resale sites may not have that luxury. Though that can be bad for some sellers trying to sell on the Ticketmaster platform, it does ultimately keep the ticket buyer safe which is the most important thing, in my opinion. A good seller knows that.
Ticketmaster lives up to its hype and is comparable to sites like SeatGeek that truly take care of their customers. I, like most ticket buyers/sellers, will continue to use Ticketmaster regularly.
What Are Ticketmaster's Service Fees?
Ticketmaster tends to have fairly high fees but because tickets are at face value (not on a reseller market) it's still the best place to buy tickets if there are any available.
How Does Ticketmaster Work?
Ticketmaster is the primary box office and ticket sales platform for most venues in the United States and oftentimes internationally. Users visit www.ticketmaster.com where they can search, discover and purchase tickets to sporting events, concerts and much more. One challenge is that tickets will frequently sell out at popular events and then customers must find tickets to buy on second-hand ticket marketplaces.
Ticketmaster tends to have the best prices when tickets are available through its box office service. If tickets are sold out then we recommend looking at ticket options on SeatGeek.
Ticketmaster is currently the 1,094 most visited website in the world according to Alexa.com. This makes Ticketmaster one of the most visited and popular ticketing websites in the world.
Ticketmaster Refund Policy (Security, Trust & Reliability)
- “We sell official tickets straight from the artists, teams, and venues.
- All of our tickets are 100% verified to be real. The seat you buy is the seat you get.
- We give you three days to change your mind. All tickets for participating venues and teams are fully refundable for 72 hours after purchase, up until one week before the event.”
Ticketmaster is generally an extremely reputable and reliable company so there aren't any real risks around being scammed or duped by this company.
Ticketmaster Customer Service Contact Info