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Viabox Review

February 15, 2023
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2.5 Total Score
Viabox Review: Legit, Reliable or a Scam?

Viabox is the cheapeast and least trustworthy shipping forwarder. It enables people to shop from US websites and get their item shipped worldwide to more than 220 countries.

We do not recommend using Viabox due to its history of not shipping packages. The Better Business Bureau gave Viabox a Not Rated rating due to "a pattern of complaints alleging that the firm did not deliver the packages as agreed" and because "the phone numbers the BBB had on file for this company are disconnected. Mail sent to the firm was returned by the post office."

Our Recommendation:
Use a reputable, trustworthy company like MyUS for all of your shipping needs.

2.5Expert Score
Trust & Safety
2
Prices
9.5
Easy to Use Website?
7.5
Customer Service
1.5
2.7User's score
Trust & Safety
1
Prices
1
Easy to Use Website?
8
Customer Service
1
PROS
  • Ships to 220+ countries globally
  • Free package consolidation and repackaging
  • 180 days of free storage in their warehouse (industry standard is 30 days)
CONS
  • The Better Business Bureau gave Viabox a Not Rated rating due to "a pattern of complaints alleging that the firm did not deliver the packages as agreed" and because "the phone numbers the BBB had on file for this company are disconnected. Mail sent to the firm was returned by the post office."
  • Trust: Viabox makes many false claims about its competitors on its website.
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1 Comment
  1. Reply
    Steve
    September 19, 2017 at 8:28 pm
    1.35
    Trust & Safety
    10
    Prices
    10
    Easy to Use Website?
    80
    Customer Service
    10

    These guys are straight up crooks. They are unclear and inconsistent in their policies, and declare harmless items to be “hazardous materials,” refuse to ship them, charge you to return the items to the vendors, and don’t even refund your massive shipping charges. Stay away!

    + PROS: Site easy to use
    - CONS: Poor customer service; inconsistent policies
    Helpful(4) Unhelpful(0)You have already voted this

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