ZAFUL Reviews 2023 – Is It Legit & Safe or a Scam?
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Zaful is a discount fashion website with extremely low cost and good-quality clothing. They’ve built a following around younger customers who love the fashions and prices.
Customers can expect to get a lot for their money, but returns are basically off the table. Since you have to pay for both-ways shipping on returns, it’s usually better just to keep anything that doesn’t work out.
Our Recommendation: We recommend Zaful because of their discount pricing and good quality. While returns aren’t a strong point, gifting is a thing. Your friends will love raiding your closet for things that didn’t quite fit!
- High-quality clothing at discount prices
- Clothes are generally true to size
- There are a lot of coupons and sales
- Shipping times are usually about 3 weeks
- Customer service is slow
- You pay both-way shipping on returns
My Experience With Zaful
Shopping for clothes online is one of the most exciting and difficult parts of 21st-century life. On one hand, we’ve been spoiled with same-day shipping and low prices which make looking fabulous totally affordable. The problem is, you can’t try on anything before buying, and who can you trust?
Most people learn about Zaful from social media influencers who rave about their awesome clothes. Of course, fashion influencers get paid to say these things, but they also have reputations to protect.
I wanted to see for myself if Zaful was everything that Tiktok said it was. There was only one way to find out, so I picked up a ditsy print maxi dress. I figured it was hard to mess those up and that it'd end up working out one way or the other.
This is where it gets interesting. My dress was only $12! Shipping costs depend on where you live, but for USA residents, you need to order $69 for free standard delivery. So for $70, I ended up picking up the maxi dress, a tie-dye 3-piece swimsuit, a t-shirt and sundress set, and a retro cross necklace. That was a lot of wardrobe material considering the price!
When I got my package, I was happy to see that the sizes were exactly correct. The necklace looked good, even several months later, but it was definitely $7 jewelry, made of zinc and copper, probably. Costume jewelry is a lot of fun and can really spice up your look, though, so I don’t mind. The truth is, even with 2 dresses and a swimsuit, I still had money left over that I needed to spend to qualify for free shipping.
Zaful is absolutely legit. The swimsuit fits me perfectly, but if you’re worried about sizing, try to get adjustable straps to give you a little more flexibility. You can’t return underwear and swimsuits and they’re hard to give away because of the ick factor, so try to be careful.
The fabric and sewing on the dresses are good, but there’s nothing amazing about it. The truth is, it’ll hold up to dozens of washings, and by that time, trends will have moved on anyways.
Since then, I’ve made some really great purchases on the site. For example, there was this one time I found a designer dress for 60% off the retail price! You need to go in with realistic expectations about the price and quality, of course. But I’m really happy with most of the purchases I’ve made.
Is Zappos safe? Yes, but most negative Zappos reviews mention that returns are difficult. Basically, you need to be careful and remember the low prices. Don’t plan on returning anything.
The returns policy can be a bit of a bummer because you have to pay for shipping both ways. This means that you’ll usually end up paying almost full price because shipping to China isn’t cheap. Definitely plan on giving away anything that doesn’t quite work out for you.
Fashion trends are constantly changing, but one thing that's always popular is affordability. That’s Zaful’s niche. Their clothes hit the sweet spot of good enough quality with amazing pricing. The site has tons of trendy items with prices ranging from $8 to $200. Tons of styles that can be worn for any occasion are available, and best of all, shipping only takes about 2-3 weeks.
I happily recommend Zaful to my friends who want to buff up their wardrobe on the cheap. It’s the perfect place to pick up all of those inexpensive, fun items that make fashion fun. Pair Zaful’s basics with maybe a few expensive pieces and you’ll have the best of every world.
What Is Zaful?
Zaful is a clothing brand offering women's and men's fashions at moderate prices. While their trendy dresses are extremely popular with young social media influencers, they offer a full range of st styles that suit any look you can imagine.
If you’re looking for alternatives to Zaful, you can check out Express, Poshmark, and Madewell.
1. Is Zaful a Reputable Brand?
According to their about page:
“ZAFUL is your one-stop online shop for today's most daring, exciting, and edgy fashion apparel. Our affordable collections are all about redefining trends, design excellence, and exceptional quality to satisfy the needs of every aspiring fashionista.
Our official account is zaful.com. Please check ZAFUL's official email address when receiving mail, beware of any forms of deception, and do your best to avoid personal losses. Please feel free to contact our support center if you have any questions.”
2. Is My Data Safe When Using the Zaful Website?
“On ZAFUL, you are solely responsible for your login and password safety and security. We recommend using a strong password and updating it regularly. Do not use the same login information (email and password) on various websites.
Nonetheless, we employ a range of security precautions, including providing a secure server. All given sensitive or credit information is encrypted and sent using Secure Socket Layer (SSL) technology to our payment gateway providers' database. It is only accessible by individuals with specific access privileges to such systems and expected to keep the information secret. In addition, your private information (credit cards, social security numbers, financials, and so on) will not be stored on our servers after a transaction.
McAfee Secure from Symantec performs daily security scans and complete verifications on our servers and website to secure you online.”
3. How Long Does Zaful Take to Ship?
According to their shipping info:
“The product processing time depends on the time frame of the quality check, the packaging, and the store contingent of the individual product.
What is the processing time?
The item’s processing time is from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design, and size of the specific product or article.
Larger orders will naturally take longer. It normally takes about 24 hours or one business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back-ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.
A shipment takes 3-10 business days to arrive, please refer to the table below for various shipping times to international destinations.”
4. What Are Zaful Shipping Costs?
According to their FAQs section:
The overall delivery cost will, in general, be determined by the following factors:
- The shipping choice you select (we have a flat rate, standard, and expedited delivery options);
- The country to which the package will be delivered:
- The entire weight and volume (size) of the shipment will be determined, as well as the number of products you order.
Log in to your account, add the products to your basket, and then examine the shipping charge, which will be computed and presented immediately.
5. Where Is Zaful Located?
Zaful is a company that was founded in Hong Kong. The company is owned by WISEON E-COMMERCE (HONG KONG) LTD. Founded in 2013, the company has grown into an international brand, and now has an office in the United States.
6. Where Does Zaful Ship From?
According to their terms and conditions:
“At ZAFUL all shipments are sent from different warehouses and are delivered duty unpaid. Consequently, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Should the customers refuse the package due to import duties or taxes, they take full liability for all the costs involved in the process. Due to customs regulations, please note that ZAFUL cannot declare purchased items as a gift or list an amount lower than the actual product price.”
7. Are Zaful Sizes Accurate?
Measurements are shown in the size guide.
8. What Is Zaful’s Refund & Return Policy?
According to their return policy:
“Warranty and Returns:
At ZAFUL, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issues with your order!
30 Day Returns Warranty:
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size, or the wrong product, please contact us immediately at our Support Center.
How to Reach Us:
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect, or not as described items, please send us a clear picture or video of the problem.
- Zaful's Responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will either refund in full the original product price and shipping or send a replacement at our expense. This solution is only applicable when ZAFUL is responsible for shipping the wrong item/size.
- Customer's responsibility
- Incorrect order (size of the item):
If the customer has ordered the incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
- Unwanted item:
If the customer decides that they no longer want the item or simply wants to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
- Your satisfaction is our priority! If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our customer service team will provide you with an RMA form and our return address. All return shipping fees are at the customer's own expense.
Additional notes about warranties:
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without an RMA form will not be accepted.
All returned items must be in brand new condition, unused, unworn, unwashed, and come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, including the original shipping fees, are non-refundable.
Please note: the following items cannot be returned or exchanged unless faulty, including lingerie, swimwear, beauty items, Lucky Bags, masks, protective equipment, items with non-returnable marks, and free gifts.
We will need 3-6 business days after receiving your item(s) to process the solution for returned or exchanged items.
After this time, the refund time frame is as below:
- Refunds on Paypal accounts can take up to 48 hours.
- Refunds for credit cards take 7–14 business days.
- Wallet refunds: up to 24 hours.
- Some debit and credit card refunds to the original payment account cannot be made. In such cases, we will request customers to
- They will need to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.”
9. Does Zaful Have Good Customer Support? How Do I Reach Them?
You can email Zaful at [email protected].